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Customer Reviews

Certified by AutoVitals


5 star rating
Barbara H. from Westlake Village, CA on 4/13/2018 and their testimonial is:
"I always leave feeling my car is well card for & safe. I have been a customer since 1983."
5 star rating
Dennis R. from Westlake Village, CA on 4/12/2018 and their testimonial is:
"Westlake Independent is the place to go for any of your Honda needs. They got me in at a moment's notice, looked over and found the trouble, fixed it, and got my Pilot back in my hands within 4 hours. Great service, great staff, great price."
5 star rating
Amul P. from Westlake Village, CA on 4/12/2018 and their testimonial is:
"Honest work, fair pricing"
5 star rating
Cheryl G. from Westlake Village, CA on 4/12/2018 and their testimonial is:
"People are very nice and helpful. I feel safe driving in my 12 year old car when I leave there. However. They are pricey! It would be nice if they had like 6 month pay plan."
5 star rating
Anonymous from Westlake Village, CA on 4/11/2018 and their testimonial is:
"Reminder emails and calls were helpful. Service was expensive but I was able to break it up so as not to cost me too much at one time."
5 star rating
Michael D. from Westlake Village, CA on 4/11/2018 and their testimonial is:
"Bruce and his staff were very helpful, knowledgeable, and understanding. The repair was an easy one, and it was done promptly."
5 star rating
Merrill L. from Westlake Village, CA on 4/10/2018 and their testimonial is:
"Westlake Independent continues to be the sole service provider for my three Honda vehicles, one of which has over 200,000 miles. Two prior vehicles, a Honda Odyssey and an Acura Legend, had close to 300,000 miles and ran perfectly when I sold them. Westlake Independent's service is second to none and I trust them implicitly with all of my service needs."
5 star rating
Britt T. from Westlake Village, CA on 4/10/2018 and their testimonial is:
"They always do excellent prompt work and alerts me when there may need a special maintenance in the future. I have been going to Westlake Independent since I bought my 1st Honda in 1989, one of the reasons I purchased my second Honda was that I did not want to go to different repair shop."
5 star rating
Michael M. from Westlake Village, CA on 4/9/2018 and their testimonial is:
"Prompt and thorough service."
5 star rating
Peter H. from Westlake Village, CA on 4/9/2018 and their testimonial is:
"Typical of their excellent service and outstanding staff, my latest experience at Westlake Independent was above average and assures that I will be back. They are dependable, honest, personable and fair."
5 star rating
Kathy L. from Westlake Village, CA on 4/8/2018 and their testimonial is:
"We have been having our cars serviced here for over 15 years. It has always been a great experience."
5 star rating
Jessica H. from Westlake Village, CA on 4/8/2018 and their testimonial is:
"Great experience! Fast service and great people to work with! Thank you!"
5 star rating
Anonymous from Westlake Village, CA on 4/8/2018 and their testimonial is:
"They take care of my car as if it were their own and treat me like family."
5 star rating
Robyn B. from Westlake Village, CA on 4/8/2018 and their testimonial is:
"Hard to know where to begin. From the first call with Lisa, to obtain an appointment , ( tho she has said please come now, if needed) to the repair completed, honestly all who work in the office, as well as the mechanics are knowledgeable, trustworthy and honest. I would not go to to any other company to take care of my car. I highly recommend Westlake Independent Automotive."
5 star rating
Jeff D. from Westlake Village, CA on 4/6/2018 and their testimonial is:
"Helped us out when we we had engine problems while on vacation. Made a very uncomfortable situation a positive one. We felt that Craig was very knowledgable and had our car back in shape for the drive ahead of us in a timely manner. Would definitely recommend as a good shop."
5 star rating
Richard J. from Westlake Village, CA on 4/6/2018 and their testimonial is:
"Always great service for both of my cars."
5 star rating
Ken B. from Westlake Village, CA on 4/5/2018 and their testimonial is:
"This automobile service business is run like a medical clinic for cars. First a meticulous inspection is performed with a detailed report provided to the owner. Then any agreed upon service is performed in a professional and fairly priced manner. I couldn't be happier with the treatment both my car and I received."
5 star rating
Anonymous from Westlake Village, CA on 4/5/2018 and their testimonial is:
"Bruce is extremely knowledgeable and helpful. I am a new customer and will definitely continue going to Westlake Independent."
5 star rating
Lou W. from Westlake Village, CA on 3/31/2018 and their testimonial is:
"as usual very detail oriented and I enjoy being informed of not too distant service issues that I can take care of and avoid a comeback Very considerate of my time"
5 star rating
Anonymous from Westlake Village, CA on 3/29/2018 and their testimonial is:
"Excellent service fair prices not cheap."
5 star rating
Marcia T. from Westlake Village, CA on 3/29/2018 and their testimonial is:
"Always above and beyond my expectations!"
5 star rating
Sheila K. from Westlake Village, CA on 3/28/2018 and their testimonial is:
"As usual, Norman and mechanics are thorough at diagnostics. I like how they take pictures of your car parts so you can see what is happening with wear and tear on your vehicle. I know that they are keeping an eye out for my safety. I would highly recommend this facility."
5 star rating
Anonymous from Westlake Village, CA on 3/27/2018 and their testimonial is:
"I have trusted them to keep my ‘94 Accord running for years. They explain clearly with photos what needs to be repaired and what can wait."
5 star rating
Carrie & Phil O. from Westlake Village, CA on 3/26/2018 and their testimonial is:
"I love that they are on time, patient in explaining and don’t guess diagnostics."
5 star rating
Ram & Deepa P. from Westlake Village, CA on 3/25/2018 and their testimonial is:
"The recent changes you have made to show pictures of every part of the inspection process and the subsequent conversation with your expert advisors is awesome! I haven't seen this anywhere else and we go to several dealerships and you have definitely ratched up the bar on what it is offer a professional service experience."
5 star rating
Mark H. from Westlake Village, CA on 3/25/2018 and their testimonial is:
"I appreciated the courtesy with which my service was handled."
5 star rating
Anonymous from Westlake Village, CA on 3/24/2018 and their testimonial is:
"Always a great experience."
5 star rating
David L G. from Westlake Village, CA on 3/22/2018 and their testimonial is:
"Great service as always. They checked over the car and found several items in need of attention."
5 star rating
Joe & Kathy F. from Westlake Village, CA on 3/20/2018 and their testimonial is:
"As usual very thorough and complete"
5 star rating
Tom A. from Westlake Village, CA on 3/17/2018 and their testimonial is:
"always great service, reasonable prices, clean facility.A great place to do business."
5 star rating
Mary H. from Westlake Village, CA on 3/15/2018 and their testimonial is:
"I have trusted them to care for my car for quite a few years and have never been disappointed!!"
5 star rating
Eric F. from Westlake Village, CA on 3/15/2018 and their testimonial is:
"Washers are important. thanks!"
5 star rating
Andrea A. from Westlake Village, CA on 3/14/2018 and their testimonial is:
"Pleasant as usual, and very efficient."
5 star rating
Anonymous from Westlake Village, CA on 3/13/2018 and their testimonial is:
"I believe Westlake Independent is Trustworthy re taking care of my car. This is Not usually a word used for companies that work on cars."
5 star rating
Larry & Debbie B. from Westlake Village, CA on 3/13/2018 and their testimonial is:
"Always a great job!"
5 star rating
Eileen K. from Westlake Village, CA on 3/11/2018 and their testimonial is:
"As always a great experience. I have been going here for almost 20 years and am always satisfied."
5 star rating
Theresa G. from Westlake Village, CA on 3/10/2018 and their testimonial is:
"Reliable and knowledgeable staff"
5 star rating
Pavell M. from Westlake Village, CA on 3/10/2018 and their testimonial is:
"They were extremely professional. They kept you inform at all times. No surprises"
5 star rating
Anonymous from Westlake Village, CA on 3/10/2018 and their testimonial is:
"It's rare to find an auto repair / maintenance company that you can completely trust, but thank goodness I have found one in Westlake Independent."
5 star rating
Dino Q. from Westlake Village, CA on 3/8/2018 and their testimonial is:
"For close to 30 years their service has been good and inproved to a 5 star status over the years. It may be a sad experince when I get another make of car an dhave to search d for a comparable and reliable mechanic. Presently, I actually travel close to 30 miles just to get my car service here. Its not just the service, but the care they have given me and my vehicle. Its at 230,00 miles and going strong. Even purchased it through them...CRV with my white interior"
5 star rating
Roger H. from Westlake Village, CA on 3/7/2018 and their testimonial is:
"Always a pleasure doing business with Westlake Independent"
5 star rating
Anonymous from Westlake Village, CA on 3/7/2018 and their testimonial is:
"Great service and expert work on my Honda Element"
5 star rating
Joe & Kathy F. from Westlake Village, CA on 3/6/2018 and their testimonial is:
"Excellent service provided as always."
5 star rating
Diane J. from Westlake Village, CA on 3/4/2018 and their testimonial is:
"I would recommend Westlake independent to everyone. Very trustworthy"
5 star rating
Anonymous from Westlake Village, CA on 3/3/2018 and their testimonial is:
"Competent, timely and fair"
5 star rating
Anonymous from Westlake Village, CA on 3/2/2018 and their testimonial is:
"W. I. has a knowledgeable and friendly staff. They give vehicles a thorough inspection each time you bring your car in. I wouldn't want to take my car anywhere else."
5 star rating
Trish C. from Westlake Village, CA on 3/2/2018 and their testimonial is:
"Great job—start to finish!"
5 star rating
Harrison** W. from Westlake Village, CA on 3/2/2018 and their testimonial is:
"As always it was a pleasant experience that made us feel that our cars are safer and so are we. Thank you for solving our chatter problem."
5 star rating
Beth F. from Westlake Village, CA on 3/1/2018 and their testimonial is:
"They were professional, thorough, and friendly. They also get the work done on time and explain everything."
5 star rating
Howard & Vicki S. from Westlake Village, CA on 2/28/2018 and their testimonial is:
"Westlake Honda is the only reason my CRV has 225,000 miles and runs like it is new."
5 star rating
Anonymous from Westlake Village, CA on 2/28/2018 and their testimonial is:
"Good work done right the first time, completed as promised with no surprises at checkout. First class shop."
5 star rating
Cathee H. from Westlake Village, CA on 2/27/2018 and their testimonial is:
"As always, the service, quality and friendliness of everyone at Westlake Independent was superb."
5 star rating
Frank G. from Westlake Village, CA on 2/27/2018 and their testimonial is:
"professional and attentive. all work completed with quality and on time."
5 star rating
Jim & Stacey M. from Westlake Village, CA on 2/24/2018 and their testimonial is:
"As always, top notch service!"
5 star rating
George H. from Westlake Village, CA on 2/23/2018 and their testimonial is:
"Always good service and customer relations."
5 star rating
Theresa R. from Westlake Village, CA on 2/22/2018 and their testimonial is:
"I am always pleased with the service provided."
5 star rating
Kyle S. from Westlake Village, CA on 2/21/2018 and their testimonial is:
"Westlake Independent is excellent, trustworthy and less expensive than the dealer. They have never taken more than the same day to work on any of my cars in the last 18 or so years."
5 star rating
Steve Z. from Westlake Village, CA on 2/21/2018 and their testimonial is:
"VERY GOOD"
5 star rating
Geraldine S. from Westlake Village, CA on 2/21/2018 and their testimonial is:
"Excellent service. Always accommodating. Thank you."
5 star rating
George H. from Westlake Village, CA on 2/20/2018 and their testimonial is:
"excellent and always excellent over several years."
5 star rating
Thomas H. from Westlake Village, CA on 2/18/2018 and their testimonial is:
"as I've said for the last 20 years they are excellent at taking care of your car====period !!"
5 star rating
Vicky A. from Westlake Village, CA on 2/17/2018 and their testimonial is:
"Very thorough!"
5 star rating
Margaret Ann & Richard G. from Westlake Village, CA on 2/16/2018 and their testimonial is:
"honest, professional. friendly, courteous"
5 star rating
Katie P. from Westlake Village, CA on 2/9/2018 and their testimonial is:
"Utmost professionals. I always feel I am getting quality service."
5 star rating
Harrison** W. from Westlake Village, CA on 2/7/2018 and their testimonial is:
"Highly recommend this shop for Honda maintenance and repair. They are honest, competent and professional. They’re nice people and would go out of their way to help."
5 star rating
Anonymous from Westlake Village, CA on 2/6/2018 and their testimonial is:
"Craig and the team at Westlake Independent have kept my car in top shape....."
5 star rating
Michelle D. from Westlake Village, CA on 2/6/2018 and their testimonial is:
"I have taken my Hondas and Acuras here since 1989. After buying a Lexus and a Toyota in the past few years, I struggled to find good service shops that had the same level of professionalism, value and attention to detail. Needless to say, I am THRILLED Westlake Independent now services Toyota/Lexus as well! A huge pat on the back to Bruce, Craig and the entire staff there!"
5 star rating
Josh B. from Westlake Village, CA on 2/2/2018 and their testimonial is:
"Trustworthy, prompt, and they do quality work. Not much more you could ask for."
5 star rating
William R. from Westlake Village, CA on 1/30/2018 and their testimonial is:
"They take good care of my car."
5 star rating
Susie & Robert Z. from Westlake Village, CA on 1/28/2018 and their testimonial is:
"Always a great experience--from the appointment, diagnosis, followup, and car wash. The personnel is informed and friendly. We wouldn't take our car anywhere else!"
5 star rating
Debbie S. from Westlake Village, CA on 1/28/2018 and their testimonial is:
"I felt cared about. I mattered to the staff-no matter how often I called. I felt I received an honest appraisal of my car's problems."
5 star rating
Holly D. from Westlake Village, CA on 1/26/2018 and their testimonial is:
"Quick in and out service."
5 star rating
Bonnie S. from Westlake Village, CA on 1/26/2018 and their testimonial is:
"Staff is very friendly and informative. Work done in time frame as advised."
5 star rating
Anonymous from Westlake Village, CA on 1/26/2018 and their testimonial is:
"Great work."
5 star rating
Geraldine S. from Westlake Village, CA on 1/25/2018 and their testimonial is:
"I had an unexpected repair needed and was taken care of the day I called. Westlake Independent is outstanding!"
5 star rating
Pat P. from Westlake Village, CA on 1/24/2018 and their testimonial is:
"Friendly competent staff."
5 star rating
Tom A. from Westlake Village, CA on 1/24/2018 and their testimonial is:
"Always great service."
5 star rating
Lynn S. from Westlake Village, CA on 1/24/2018 and their testimonial is:
"made appointment, brought the car in and had a fast turn around. Read a book and before I new it I was driving away. Great service and friendly people."
5 star rating
Tom & Linda S. from Westlake Village, CA on 1/20/2018 and their testimonial is:
"Every effort was made to fix my car’s problem and with all deliberate speed."
5 star rating
Nick O. from Westlake Village, CA on 1/19/2018 and their testimonial is:
"Efficient and reasonable cost"
5 star rating
Holly D. from Westlake Village, CA on 1/19/2018 and their testimonial is:
"Really appreciate the service and explanation provided to me by Craig."
5 star rating
Stacy M. from Westlake Village, CA on 1/17/2018 and their testimonial is:
"Excellent service as always. So thankful for Norman and Lisa. They have GREAT customer service!"
5 star rating
Sparky C. from Westlake Village, CA on 1/16/2018 and their testimonial is:
"I'm so happy a friend who also has a Honda Element referred me to Westlake Independent. I've had the car to other shops, this is the first time I've never had to second guess the service."
5 star rating
Colleen H. from Westlake Village, CA on 1/13/2018 and their testimonial is:
"Very honest, professional and clean"
5 star rating
Merrill L. from Westlake Village, CA on 1/13/2018 and their testimonial is:
"This shop always delivers the highest level service, employing the best mechanics, using the best quality parts, each and every time. Owner and front office staff are committed to excellence and will settle for nothing less. I love these guys!"
5 star rating
Karen D. from Westlake Village, CA on 1/12/2018 and their testimonial is:
"I arrived with a squealing noise in engine compartment and without an appointment. You were, fortunately, not busy and took care of the noise with a warranty belt replacement as well as a needed service. The car was done on time and extra care was provided with the wash (removing some pine sap stains from trunk."
5 star rating
Julianne & Chris H. from Westlake Village, CA on 1/12/2018 and their testimonial is:
"The service professionals are extremely knowledgeable and always help prioritize any needed repairs."
5 star rating
Leroy H. from Westlake Village, CA on 1/12/2018 and their testimonial is:
"As always the attention and care was tops! People ask me why I drive that far to have my Honda serviced and I tell them that I know it will be fixed correctly the first time. It is worth driving the extra miles to me to know that my car is in top shape."
5 star rating
Kim M. from Westlake Village, CA on 1/11/2018 and their testimonial is:
"Quality work at a fair price and wonderful customer service!"
5 star rating
Veronica W. from Westlake Village, CA on 1/11/2018 and their testimonial is:
"As usual their friendly, professional, smart and reliable."
5 star rating
Marv & Sharon C. from Westlake Village, CA on 1/9/2018 and their testimonial is:
"The usual excellent service, communication and result."
5 star rating
Veronica W. from Westlake Village, CA on 1/9/2018 and their testimonial is:
"Fabulous, Their the best"
5 star rating
Elliott C. from Westlake Village, CA on 1/7/2018 and their testimonial is:
"Fantastic experience. Professional, courteous, and knowledgeable. I will be returning here and recommending this location to friends and family."
5 star rating
Jackie G. from Westlake Village, CA on 1/7/2018 and their testimonial is:
"As usual, my experience with service from everyone at Westlake Independent was great. Thank you. I especially appreciate driving home in a "clean and happy" car! Thank you."
5 star rating
Anonymous from Westlake Village, CA on 1/6/2018 and their testimonial is:
"I have been a 15 year customer and have never had a bad experience. They know there stuff. I highly recommend them."
5 star rating
Richard S. from Westlake Village, CA on 1/5/2018 and their testimonial is:
"I was in need of a repair on my cruise control switch located on the steering wheel. After getting an estimate from the Honda Dealer for replacement I decided to check pricing with an alternative independent repair facility. I was aware of Westlake Independent Automotive but had not have the inclination to try their service. I met with Service Advisor Bruce Nation and he gave me a price that was competitive with the price from the dealer. He first had the service technician provide some preliminary work to determine if the existing switch could be saved and made operational. Unfortunately it could not be saved but I gave him permission to purchase the new part and had it installed in two days. They also did a quick inspection of the mechanics of the car and made some recommendations on servicing in the future. I am pleased with their diligence and when I need more service I plan to use this service facility."
5 star rating
Anonymous from Westlake Village, CA on 1/4/2018 and their testimonial is:
"Professional but personal customer service. Really 5-Star treatment and great recommendations."
5 star rating
Victoria M. from Westlake Village, CA on 1/3/2018 and their testimonial is:
"As always, helpful and friendly service. Norm was nice enough to extend special holiday savings when they got booked up over the holidays. Everything was taken care of professionally and quickly. Couldn't ask for more."
5 star rating
John C. from Westlake Village, CA on 1/3/2018 and their testimonial is:
"As always, Great Service from a great organization"
5 star rating
Anonymous from Westlake Village, CA on 12/28/2017 and their testimonial is:
"Always do quality work and a great staff. Would highly suggest for your service needs."
5 star rating
Chelsea B. from Westlake Village, CA on 12/27/2017 and their testimonial is:
"My repairs were done promptly and for a reasonable price. I also really appreciate how the employees at Westlake Independent always explain the repairs needed clearly to me and try to save me money at every opportunity."
5 star rating
Anonymous from Westlake Village, CA on 12/27/2017 and their testimonial is:
"Excellent service and an extraordinary honest, kind and helpful staff. It's like walking into your living room. They make you feel welcomed."
5 star rating
Glen W. from Westlake Village, CA on 12/27/2017 and their testimonial is:
"For years a friend of mine kept telling me that Westlake Independent was a great outfit. As my car became older, I did need service and gave them a try versus the dealer. I have never seen a shop like this; they give you a printable report with color pictures describing what they find as they service your vehicle. You can choose to do the repairs or not, as you discuss the items with your service advisor. They do the work well, at a good price (AAA discounts), and on time; they will take you home and pick you back up, which became important when we became a one-car family. I showed the full color reports to my brother-in-law, and he said, "I can't even get my mechanic to speak English!""
5 star rating
Shelley Y. from Westlake Village, CA on 12/27/2017 and their testimonial is:
"Thank you for taking care of my emergency."
5 star rating
Lisa W. from Westlake Village, CA on 12/27/2017 and their testimonial is:
"Friendly, thorough, courteous"
5 star rating
Kim C. from Westlake Village, CA on 12/20/2017 and their testimonial is:
"The team is always kind, approachable, and very thorough in the work they perform. Thank you!!"
5 star rating
Georganne N. from Westlake Village, CA on 12/19/2017 and their testimonial is:
"Excellent service and extremely professional attention"
5 star rating
Toni A. from Westlake Village, CA on 12/19/2017 and their testimonial is:
"Fast, quality work! Craig is the best, knowledgeable and informative!!"
5 star rating
Cherry & Steven M. from Westlake Village, CA on 12/19/2017 and their testimonial is:
"Highly recommended to anyone and now, they are servicing Toyotas."
5 star rating
Pat W. from Westlake Village, CA on 12/19/2017 and their testimonial is:
"The team is professional and genuinely cares about you and your car. The communication levels are top shelf too."
5 star rating
Ben K. from Westlake Village, CA on 12/15/2017 and their testimonial is:
"It is a pleasure to work with everyone at your office. The individual care and professional attention is rare and very appreciated."
5 star rating
Shelley Y. from Westlake Village, CA on 12/15/2017 and their testimonial is:
"Norman, you are amazing as well as everyone at the shop,"
5 star rating
Marv & Sharon C. from Westlake Village, CA on 12/14/2017 and their testimonial is:
"Never disappointed in the last 24-25 years. I would not let anyone else touch my Acuras and Hondas."
5 star rating
Jillene S. from Westlake Village, CA on 12/13/2017 and their testimonial is:
"Very trustworthy!"
5 star rating
Bob F. from Westlake Village, CA on 12/12/2017 and their testimonial is:
"Absolutely the finest auto servicing facility I have experienced in over 60 years of driving. Bruce Nation and his staff have unparalleled integrity, knowledge and the customer is always number one. I've been a Westlake Independent customer since 1988 and have recommended many friends. My last car purchase was made thru them. Next time you need servicing on the types of cars they service, do yourself a favor and call them. Say "Bob sent me!" Bob Fitch, Thousand Oaks"
5 star rating
Anonymous from Westlake Village, CA on 12/9/2017 and their testimonial is:
"Another outstanding service experience!"
5 star rating
Anonymous from Westlake Village, CA on 12/7/2017 and their testimonial is:
"I have been taking cars to Westlake Independent for over 20 years! Their service and professionalism is superb!"
5 star rating
Nancy S. from Westlake Village, CA on 12/2/2017 and their testimonial is:
"Wonderful service. Craig provided a very through review of my car and explained the needed repairs. I would recommend Westlake Independent Honda to friends and family members."
5 star rating
Tim B. from Westlake Village, CA on 12/1/2017 and their testimonial is:
"From the office staff, to Craig, to Bruce, to the driver, Adam, it was (except for the unanticipated sticker-shock!) it was a wonderful experience--it always is. Like the Nordstroms of car service. Despite the cost, I am glad you are so thorough...we will be back"
5 star rating
Thomas H. from Westlake Village, CA on 12/1/2017 and their testimonial is:
"Bruce Nation and his staff are the best been going to them for years never been disappointed."
5 star rating
Grace/paul B. from Westlake Village, CA on 11/29/2017 and their testimonial is:
"I showed up right before closing with a battery problem. Norman and Bruce committed to fix it on the spot even though it was almost closing time. Thanks so much for the excellent service as usual!"
5 star rating
Ben K. from Westlake Village, CA on 11/29/2017 and their testimonial is:
"This was my first visit. It was a wonderful experience. Thank you for being so nice to work with."
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Joe & Kathy F. from Westlake Village, CA on 11/29/2017 and their testimonial is:
"As usual Craig was extremely helpful in trying to fix volume on blue tooth"
5 star rating
George P. from Westlake Village, CA on 11/23/2017 and their testimonial is:
"always excellent service and consulting - Craig rocks!"
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Arnie L. from Westlake Village, CA on 11/22/2017 and their testimonial is:
"Westlake Independent is the best when it comes to auto needs(Honda,Acura etc).Craig is a very reliable and hands on auto advisor and he will give you any given information you should know about your vehicle.WI is definitely d’ Best!"
5 star rating
Glen M. from Westlake Village, CA on 11/21/2017 and their testimonial is:
"Amazing service."
5 star rating
Lila K. from Westlake Village, CA on 11/19/2017 and their testimonial is:
"The staff has been taking excellent care of my 2001 Honda Accord for 10 years."
5 star rating
Anonymous from Westlake Village, CA on 11/18/2017 and their testimonial is:
"Another great experience at Westlake Independent. The car runs greart!"
5 star rating
Jessica H. from Westlake Village, CA on 11/16/2017 and their testimonial is:
"I had a wonderful experience at a Westlake Independent! I find the whole team to be honest, dependable, and easy to work with. Thank you so much!"
5 star rating
Miriam G. from Westlake Village, CA on 11/14/2017 and their testimonial is:
"Excellent"
5 star rating
Anonymous from Westlake Village, CA on 11/14/2017 and their testimonial is:
"repair done car works great; thank you"
5 star rating
Anonymous from Westlake Village, CA on 11/12/2017 and their testimonial is:
"Very professional from the front desk staff to the mechanics.... Highly recommend."
5 star rating
Dana E. from Westlake Village, CA on 11/10/2017 and their testimonial is:
"I always have a good and efficient experience. They have my loyalty because they are honest and are always willing to explain details about repairs and what is in need of immediate attention and what can wait."
5 star rating
Aggie & Peter W. from Westlake Village, CA on 11/6/2017 and their testimonial is:
"Timely and dependable and expert service..we have had our Hondas serviced here for 20 years and would.not go anywhere else."
5 star rating
Anonymous from Westlake Village, CA on 11/4/2017 and their testimonial is:
"I Stopped by without an appt to have air put in my tires and not only did they check out my tires but found a nail and repaired it on the spot. Great job! Thank you."
5 star rating
Diane K. from Westlake Village, CA on 11/1/2017 and their testimonial is:
"I always get excellent service with Westlake Independent. I trust their judgment and I am never disappointed."
5 star rating
David H. from Westlake Village, CA on 10/27/2017 and their testimonial is:
"When you get your car repaired here you feel like family. Their attention to detail is second to none. Fair prices and great service."
5 star rating
Margo K. from Westlake Village, CA on 10/27/2017 and their testimonial is:
"Wonderful.. Have been with co. 22years"
5 star rating
Roger H. from Westlake Village, CA on 10/26/2017 and their testimonial is:
"Good as always."
5 star rating
Sylvia W. from Westlake Village, CA on 10/25/2017 and their testimonial is:
"Awesome experience. As a woman, I actually LIKED learning about what was wrong with my car ... very empowering!"
5 star rating
Janet L. from Westlake Village, CA on 10/24/2017 and their testimonial is:
"Service was friendly and thorough."
5 star rating
Anonymous from Westlake Village, CA on 10/24/2017 and their testimonial is:
"As always, my service was done with precision, politeness, honesty, and lots of good advice. Every employee at Westlake independent is exceptional. Thank You Craig, for the many good experiences that I have had with the services that you have provided for me."
5 star rating
Sherry B. from Westlake Village, CA on 10/20/2017 and their testimonial is:
"I have been going to Westlake Ind since 1999. They have always been most helpful in every way. I would recommend them to my family and friends."
5 star rating
Jessica & Chris P. from Westlake Village, CA on 10/20/2017 and their testimonial is:
"Once again you guys went above and beyond. I’ve been going to Westlake Independent for 20 years so I trust your work. But you went above and beyond to help me accommodate my 5 month old son while my cat was being repaired. Thank you to Norman and the team!"
5 star rating
Sheila K. from Westlake Village, CA on 10/20/2017 and their testimonial is:
"Norman was an excellent service advisor. My car runs like a new vehicle. I can really tell the difference. Thanks!"
5 star rating
David K. from Westlake Village, CA on 10/19/2017 and their testimonial is:
"Awesome service, mechanics who really care about their work and customers. I don't even live around here but always make a trip to get my car done here when I'm around."
5 star rating
Susie & Robert Z. from Westlake Village, CA on 10/16/2017 and their testimonial is:
"Great customer service!!"
5 star rating
Edward G. from Westlake Village, CA on 10/16/2017 and their testimonial is:
"I live over 30 miles from Westlake Independent . I only trust Westlake Independent to work on my car, even for an oil change. I have never had any problems. Very professional and honest. Thank you, Westlake for taking care of my cars."
5 star rating
Anonymous from Westlake Village, CA on 10/15/2017 and their testimonial is:
"I started with my Honda at Westlake and now they service my Subaru as well. They are honest, efficient, and do great work. I would highly recommend them."
5 star rating
Brian M. from Westlake Village, CA on 10/14/2017 and their testimonial is:
"The team at Westlake Independent is outstanding. I have three vehicles serviced there and cannot recommend them highly enough. They are honest and thorough, and stand by their work."
5 star rating
Merrill L. from Westlake Village, CA on 10/14/2017 and their testimonial is:
"Awesome customer and vehicle service every visit, every time!"
5 star rating
Anonymous from Westlake Village, CA on 10/14/2017 and their testimonial is:
"Everyone found to be friendly and professional"
5 star rating
Margretta A. from Westlake Village, CA on 10/14/2017 and their testimonial is:
"Have know these gentlemen for more than fifteen years. They are the only ones I will bring my Honda to for repairs and maintainence.."
5 star rating
Howard F. from Westlake Village, CA on 10/14/2017 and their testimonial is:
"Westlake Independent has taken care of my Hondas for over 20 years."
5 star rating
Norm & Judy*** S. from Westlake Village, CA on 10/14/2017 and their testimonial is:
"I ha e!!!"
5 star rating
Anonymous from Westlake Village, CA on 10/13/2017 and their testimonial is:
"Service with Westlake Independent is consistently friendly, efficient and well-priced. The staff there are very knowledgeable. And the car wash is a nice bonus, too. We were happy to buy a second Honda knowing we had a reliable repair service already in place."
5 star rating
Jackie G. from Westlake Village, CA on 10/13/2017 and their testimonial is:
"Just had my 2006 Honda CRV serviced and, as usual, was treated with respect and excellent service. This is my 2nd previously owned Honda that Westlake Independent has kept running beautifully for me. Always courteous, pleasant atmosphere and a clean car when done! .Thank you very much."
5 star rating
William S. from Westlake Village, CA on 10/12/2017 and their testimonial is:
"Westlake knows automobile computers! Excellent job of programming my wheel pressure sensor to my Honda Pilot, when America's Tire had no clue what to do after their replacement of my faulty sensor."
5 star rating
Ken B. from Westlake Village, CA on 10/12/2017 and their testimonial is:
"This is a first class operation. Friendly, professional, honest, and fair. My only regret is that they don't service more brands."
5 star rating
Anonymous from Westlake Village, CA on 10/10/2017 and their testimonial is:
"I honestly have too say,my experience at Westlake independent was exceptional.Norman and the rest of the crew made it wonderful."
5 star rating
Theresa R. from Westlake Village, CA on 10/8/2017 and their testimonial is:
"I enjoy the staff and owner and appreciate their work and customer service. The only thing that makes me crazy is that my mirror and seat settings are all changed up when I receive the car back and it takes me a considerable amount of time to readjust everything again. Next time I will leave a note to not change anything. :)"
5 star rating
Linda & Battal C. from Westlake Village, CA on 10/5/2017 and their testimonial is:
"Grat Service!!!"
5 star rating
Anonymous from Westlake Village, CA on 10/4/2017 and their testimonial is:
"everyone was polite and professional. I like how they surveyed the condition of all parts of the car and explained what needed service"
5 star rating
Anonymous from Westlake Village, CA on 10/3/2017 and their testimonial is:
"As always the team was efficient and friendly."
5 star rating
Tom R. from Westlake Village, CA on 9/29/2017 and their testimonial is:
"Excellent"
5 star rating
Marlene W. from Westlake Village, CA on 9/27/2017 and their testimonial is:
"Efficient, caring, and keep in contact until the completion of the service."
5 star rating
Anonymous from Westlake Village, CA on 9/27/2017 and their testimonial is:
"After 18 years with my family as customers of WI, I took a 4 year hiatus and upon returning, was met with the utmost of kind, generous, professional and thorough customer and car service! I greatly appreciated the detailed email that was sent to me, with the list of needed services, and items that were checked (with PHOTOS included). It was extremely helpful and useful for me to know EXACTLY what was needed and the prices for the work that was to be done to me car. And, as always, a ride to and from home/work was provided!"
5 star rating
Anonymous from Westlake Village, CA on 9/25/2017 and their testimonial is:
"Craig is an excellent service advisor. Appreciate the top notch work by all the mechanics.Thank you, Bruce, for your excellent shop."
5 star rating
Joe D. from Westlake Village, CA on 9/22/2017 and their testimonial is:
"Had a rush job. They accommodated my schedule and finished the work early."
5 star rating
Andrea Z. from Westlake Village, CA on 9/21/2017 and their testimonial is:
"Excellent and thorough. Will he back"
5 star rating
Dan S. from Westlake Village, CA on 9/20/2017 and their testimonial is:
"Great company! Honest and never in a hurry to spend your money!"
5 star rating
Anonymous from Westlake Village, CA on 9/20/2017 and their testimonial is:
"We always get fabulous service at Westlake Independent!!!"
5 star rating
Brenda L. from Westlake Village, CA on 9/19/2017 and their testimonial is:
"Excellent service"
5 star rating
Anonymous from Westlake Village, CA on 9/19/2017 and their testimonial is:
"Skilled technicians and savy service advisors."
5 star rating
David L G. from Westlake Village, CA on 9/19/2017 and their testimonial is:
"I was able to wait for the service to be performed. The wait was reasonable and the cost was appropriate"
5 star rating
Alit R. from Westlake Village, CA on 9/17/2017 and their testimonial is:
"Super great and amazing. Been a customer fir over 10 years. NEVER disappointed. Reliable, helpful, honest."
5 star rating
Phil S. from Westlake Village, CA on 9/17/2017 and their testimonial is:
"great service and very nice people will be back Thanks"
5 star rating
Barbara N. from Westlake Village, CA on 9/16/2017 and their testimonial is:
"First rate, friendly service with excellent explanations of everything that they are doing, as well as options if you cannot afford to get all the work done at one time. I've been going there for 5 years and wouldn't go anywhere else."
5 star rating
Duane M. from Westlake Village, CA on 9/14/2017 and their testimonial is:
"Craig and Norman are on top of things as always! Too bad I am moving, going to have to find a reputable Honda place."
5 star rating
Anonymous from Westlake Village, CA on 9/14/2017 and their testimonial is:
"They're amazing. Before I was even off the phone to make my appointment they had already ordered the part I needed. I had my car fixed by the end of the same day that I first called them. Fast, friendly, and easy. The best experience I've had at any car service shop."
5 star rating
Richard J. from Westlake Village, CA on 9/14/2017 and their testimonial is:
"Always professional and thorough with diagnosis and service."
5 star rating
Stephan E. from Westlake Village, CA on 9/10/2017 and their testimonial is:
"reliable diagnostics and fast service. Detailed information about each step."
5 star rating
Howard & Vicki S. from Westlake Village, CA on 9/9/2017 and their testimonial is:
"Westlake Independent Honda is the main reason I have a 19 year-old CRV with 220,000 miles still on the road. Outstanding service to the customer and the vehicle."
5 star rating
Steve Z. from Westlake Village, CA on 9/8/2017 and their testimonial is:
"fast and helpful"
5 star rating
Anonymous from Westlake Village, CA on 9/8/2017 and their testimonial is:
"They recently replaced a severely damaged tire on my 2010 Acura RDX very quickly and efficiently at a very reasonable pro-rated cost."
5 star rating
Diana F. from Westlake Village, CA on 9/3/2017 and their testimonial is:
"After deferring maintenance for several months, I finally brought in my CR-V due to a grinding noise ... the folks at Westlake expertly diagnosed and fixed the problem. I had also been driving for a year on tires that had good tread but had developed pretty substantial cracking..thank goodness they encouraged me to replace them...just a week later, driving on the Ventura Fwy just past the Lindero Cyn offramp, the back right tire on an SUV like mine literally disintegrated, spewing pieces of tread all over the road. Although they were able to come to a stop in the median, it was like flash!!! that really could have been me!! Thank you all for caring about my safety!"
5 star rating
Lowell R. from Westlake Village, CA on 9/2/2017 and their testimonial is:
"The service is excellent."
5 star rating
Harrison** W. from Westlake Village, CA on 9/1/2017 and their testimonial is:
"As usual always friendly, courteous and thorough."
5 star rating
Amy M. from Westlake Village, CA on 8/31/2017 and their testimonial is:
"Always a good experience and EXCELLENT work"
5 star rating
Ron & Roz C. from Westlake Village, CA on 8/31/2017 and their testimonial is:
"As we have commented before:. Westlake Independent is the reason we drive two Hondas. In our experience they are extremely competent, scrupulously honest, and fair. We made this determination years ago when we had an intermittent starting with a Honda we have since sold. Westlake Independent couldn't replicate the problem when we brought it in, but they replaced a part that they thought was the likely culprit. Amazingly they said don't pay us now. Drive it around for a while and if it fixes it you can drop by and pay us. It did and we did, but we have never forgotten and they haven't changed in our experience. This is the place to take your car if you have a Honda and reason enough to switch to Honda if you don't."
5 star rating
Gail S. from Westlake Village, CA on 8/31/2017 and their testimonial is:
"Have used Westlake Independent for years and have always been very satisfied with the work performed on my vehicle. Work is completed in a timely manner and to the highest standards. They are honest and work deligently to provide exceptional service."
5 star rating
Sylvia S. from Westlake Village, CA on 8/31/2017 and their testimonial is:
"Your service is always superb. The service people excellent. The only small problem is parking"
5 star rating
Janie & Rick F. from Westlake Village, CA on 8/30/2017 and their testimonial is:
"Westlake independent Honda is the only place I continue to recommend to everyone I know. Their clean, well organized, friendly shop runs like a fine tuned Swiss watch and is so much more than a place to have your car serviced. They truly care about people and go above and beyond to meet every need."
5 star rating
Michael J. from Westlake Village, CA on 8/29/2017 and their testimonial is:
"Its great to see a company and all it's staff all working in efficient unison. Everyone here is happy and motivated.. and its a joy to see! Everyone I came in contact with, from booking the car in.. to picking it up, was polite, personable and professional. This makes for the best possible outcome when dealing with car service."
5 star rating
Andrea V. from Westlake Village, CA on 8/29/2017 and their testimonial is:
"Everyone at Westlake Independent is so helpful, knowledgeable, and friendly. I've never had a problem with any of the work performed there."
5 star rating
Murleen R. from Westlake Village, CA on 8/29/2017 and their testimonial is:
"Thank you for providing service for my car same day. Much appreciated"
5 star rating
Joe D. from Westlake Village, CA on 8/28/2017 and their testimonial is:
"Great place with super service."
5 star rating
Geraldine S. from Westlake Village, CA on 8/28/2017 and their testimonial is:
"Excellent service and accommodating staff."
5 star rating
Tim W. from Westlake Village, CA on 8/25/2017 and their testimonial is:
"Always speedy, good-natured, thoughtfully complete solutions from a competent staff."
5 star rating
Anonymous from Westlake Village, CA on 8/25/2017 and their testimonial is:
"They are the BEST!"
5 star rating
Tom & Sheila B. from Westlake Village, CA on 8/25/2017 and their testimonial is:
"Everyone was very helpful and professional. The service was great as well. Thank you"
5 star rating
Melani G. from Westlake Village, CA on 8/25/2017 and their testimonial is:
"Westlake Independent Honda Repair shop is the best of the best in terms of excellent repairs, and detailed trouble shooting!"
5 star rating
Myles/nicole M. from Westlake Village, CA on 8/24/2017 and their testimonial is:
"As normal your service was great, but when I brought home my car I noticed that there was a ton of over spray from the body shop. I had to clay the car twice to get the overspray off."
5 star rating
Jackie & Terry J. from Westlake Village, CA on 8/23/2017 and their testimonial is:
"I always have a very positive experience at Westlake Independent. I have been a loyal customer for 10 years!"
5 star rating
Mary J. from Westlake Village, CA on 8/23/2017 and their testimonial is:
"Not only would I not even consider taking my car to any other mechanic, but I actually will not consider owning anything but a Honda, Acura, or Subaru so that I never even have to consider any other mechanic!! My children own Honda's and Subaru's for the same reason! They experienced the kindness, competence, professionalism and honesty of Westlake Independent firsthand for the past 15 years as they were growing up and feel most at home there, as my husband and I do. Westlake Independent's staff and mechanics truly CARE about their customers. Bruce Nation has built an exemplary business. I can't praise them highly enough..."
5 star rating
Bob & Hollis M. from Westlake Village, CA on 8/23/2017 and their testimonial is:
"Trustworthy! Excellent Service!"
5 star rating
Anonymous from Westlake Village, CA on 8/23/2017 and their testimonial is:
"Thank you! I am convinced Westlake Independent is an alternative universe of car repair and maintenance. Their service is unlike any other I have experienced in the... 20 years (!) I have been driving. Information was communicated clearly, not only verbally over the phone, but in writing (with visuals!) in a document emailed to me. The maintenance I needed was completed quickly and was fairly priced. I appreciated this immensely and will be coming back to the Westlake Independent Universe for all my Honda repairs from now on. I only wish I had known about you sooner!"
5 star rating
Susan C. from Westlake Village, CA on 8/19/2017 and their testimonial is:
"Excellent service as always."
5 star rating
Tom A. from Westlake Village, CA on 8/19/2017 and their testimonial is:
"Great service, clean shop, got everything to perfection."
5 star rating
Anonymous from Westlake Village, CA on 8/19/2017 and their testimonial is:
"Another great experience at Westlake Independent. Professional and efficient as always."
5 star rating
Dennis R. from Westlake Village, CA on 8/16/2017 and their testimonial is:
"Had to have a repair to my back seat done in a hurry, it stopped moving forward and dropping for extra cargo space on Thursday afternoon. I was supposed to help move some items for my son over the weekend. The staff got me in immediately, and though they we swamped on Friday, got the seat fixed before the day ended, allowing me to help with moving my son. They always do their best to meet their customer's needs."
5 star rating
Margaret Ann & Richard G. from Westlake Village, CA on 8/16/2017 and their testimonial is:
"It was very thorough honest and fair."
5 star rating
Shannon O. from Westlake Village, CA on 8/15/2017 and their testimonial is:
"Loved the email with photo's describing work that needs to be done."
5 star rating
Anonymous from Westlake Village, CA on 8/15/2017 and their testimonial is:
"My car drives like a new car now. They provided a ride to and from work and were very quick with the major work they did. I would recommend them to anyone."
5 star rating
Don/helen M. from Westlake Village, CA on 8/15/2017 and their testimonial is:
"A huge "thank you!" to Bruce and the team at Westlake Independent, as always! We've been taking our Hondas to Westlake since 1998, and have complete confidence in them. In fact, we keep buying Hondas (there are currently three CRVs in our family) simply because we want to have our cars serviced by people we trust!"
5 star rating
Sheila P. from Westlake Village, CA on 8/5/2017 and their testimonial is:
"Everyone at Westlake Independent is polite and always listens to my concerns. They are all friendly and professional from office staff to mechanics to drivers."
5 star rating
Lorrain A. from Westlake Village, CA on 8/4/2017 and their testimonial is:
"As always, for the 24 years I've been using your service, it was great. Your always efficient, honest, fair and honest. Thank you for being there to meet my needs."
5 star rating
Dennis R. from Westlake Village, CA on 8/4/2017 and their testimonial is:
"I have been going to Westlake Independent since they opened, and have had nothing but excellent service for my 1982 Honda Civic wagon. They keep it in top mechanical shape and on the road. From finding parts to replacing and repairing, they can't be beat."
5 star rating
Anonymous from Westlake Village, CA on 8/4/2017 and their testimonial is:
"I know my car check-ups and car care are in excellent hands. Honest, hardworking, friendly and not condescending when one does not know a lot about cars. Helpful and personable. I bought my second Honda because I wanted to stay with Westlake Independent. I recommend this company to all Honda owners."
5 star rating
Lydia S. from Westlake Village, CA on 8/2/2017 and their testimonial is:
"I have had to deal with many service companies and by far this was the best experience I have ever had. They are extremely competent. They did a full inspection with pictures and notes. They went over the inspection line by line making sure I understood it. They made their recommendations and then I decided what I wanted to be repaired. I went out of town during the process and they kept my car for the length of time I was gone. I would HIGHLY recommend them to anyone that has a car they service. It is rare these days to find such wonderful customer service."
5 star rating
Ayahlushim G. from Westlake Village, CA on 7/27/2017 and their testimonial is:
"Professional, thorough and cognizant of the client budget. To quality and timely."
5 star rating
Anonymous from Westlake Village, CA on 7/27/2017 and their testimonial is:
"Another positive experience with Westlake Independent."
5 star rating
Anonymous from Westlake Village, CA on 7/26/2017 and their testimonial is:
"Craig always is knowledgeable and helpful. As is the rest of the staff...."
5 star rating
Carol P. from Westlake Village, CA on 7/26/2017 and their testimonial is:
"They did a thorough review of my son's old car and provided a written report. They worked within my situation to get what was needed done in a timely manner. Thank you Norman!!"
5 star rating
Vickie P. from Westlake Village, CA on 7/26/2017 and their testimonial is:
"They did what I needed at the estimated cost, and had it done in time. Efficient, courteous, and friendly. I will go back."
5 star rating
Anonymous from Westlake Village, CA on 7/24/2017 and their testimonial is:
"The initial work performed on my timing belt and the overall inspection of my car was very thorough and I appreciate the detailed work/inspection performed."
5 star rating
Robyn B. from Westlake Village, CA on 7/21/2017 and their testimonial is:
"Awesome. Howard the technician was great. I bought a used car in for a Westlake Independent to evaluate and the report they handed me was amazing. That's why my new / used car will only be one that they can service"
5 star rating
Anonymous from Westlake Village, CA on 7/21/2017 and their testimonial is:
"love the digital summary reports with pics"
5 star rating
Leroy H. from Westlake Village, CA on 7/20/2017 and their testimonial is:
"I always enjoy going into their office. They are always upbeat, friendly and they know me by name. They take the time to listen even if I don't know "car lingo." I recommend them to my Honda friends all the time."
5 star rating
Merrill L. from Westlake Village, CA on 7/20/2017 and their testimonial is:
"Extremely pleased with the quality and value of the service I consistently receive at this premier repair facility."
5 star rating
Diane W. from Westlake Village, CA on 7/19/2017 and their testimonial is:
"Friendly, knowledgeable staff. Thorough. Considerate of the clients time and needs, not just the facility's. Honest in their dealings with me--time and cost estimates accurate. Have helped keep my car in very good running condition. My 9-yr-old Accord drives like new."
5 star rating
Diane E. from Westlake Village, CA on 7/19/2017 and their testimonial is:
"My gratitude to the team at Westlake Independent was raised to the top again this week when I visited for my car's renewal. The confidence I have in bringing my car into them cannot be measured. Their recommendations for improvements always leave me with a renewed peace, as I drive 300 miles for my service. While it had been a bit too long this time, I was still received with open hands and a great experience of what customer service truly is! Go Craig...Go Bruce...you all are just the best!!"
5 star rating
Kelley F. from Westlake Village, CA on 7/17/2017 and their testimonial is:
"I thought the staff was friendly and knowledgeable. The facility was clean and welcoming. I felt like my cars was in good hands and will be a returning customer. Since I am a woman with little knowledge about cars, I always worry I will be taken advantage of. I didn't feel like that at Westlake Independent."
5 star rating
Anonymous from Westlake Village, CA on 7/17/2017 and their testimonial is:
"Norman took excellent care of my car and put safety above all else. They treat you like family! Honest, trustworthy, fair & really enjoy their role in taking care of customers! When shopping for a new/used car, I make sure it's one they will ultimately work on, in addition to getting them to review it prior to purchase. That's SERVICE!"
5 star rating
Jillene S. from Westlake Village, CA on 7/14/2017 and their testimonial is:
"Always spot on and truthful with service."
5 star rating
Liz C. from Westlake Village, CA on 7/14/2017 and their testimonial is:
"Very professional and organized team. Bruce spent a lot of time explaining everything, and making sure I understood the repairs. My car is running like it did when it was new!!"
5 star rating
Chris H. from Westlake Village, CA on 7/14/2017 and their testimonial is:
"Friendly, polite, efficient. Delivered as promised"
5 star rating
Merrill L. from Westlake Village, CA on 7/13/2017 and their testimonial is:
"The only place I take all of my vehicles for service and advice. Trustworthy, honest and engaged in every aspect of their customer's vehicle service needs."
5 star rating
Debbie P. from Westlake Village, CA on 7/12/2017 and their testimonial is:
"Another stellar experience. Company always goes above and beyond. Came in for oil change but needed front brakes-got it done and car was MUCH better to drive. We're short handed but still washed my car. I wouldn't trust anyone else with my 2003 CRV"
5 star rating
Craig & Candice F. from Westlake Village, CA on 7/9/2017 and their testimonial is:
"I have been a Coustomer of Westlake Independent for 25 years. Many members of my family with Honda/Acura products also are customers. The reason is simple the business is about giving quality service and honesty. Bruce & Craig who run the shop are well qualified and have a desire to always improve the service department. The personal replactioship I have developed over the years is similar to my relationship with a trusted MD."
5 star rating
Anonymous from Westlake Village, CA on 7/9/2017 and their testimonial is:
"Quick, professional, and cheaper than Honda dealer's service quote."
5 star rating
Anonymous from Westlake Village, CA on 7/7/2017 and their testimonial is:
"A great place to do business. They know there stuff."
5 star rating
Susie & Robert Z. from Westlake Village, CA on 7/4/2017 and their testimonial is:
"They are always so efficient, knowledgeable and fun to work with. They know their customer and their vehicle!"
5 star rating
Duane M. from Westlake Village, CA on 7/1/2017 and their testimonial is:
"Attention to detail and professional courteous service. You are emailed a detailed inspection report of your car with pictures. No one else to my knowledge is doing this. Will be going back for a bit more repairs as I have and older car. Norman and Craig have great demeanor, cannot say enough how extremely professional and attentive they are!"
5 star rating
Brian M. from Westlake Village, CA on 6/29/2017 and their testimonial is:
"Bruce took great care in explaining the service needed on my Crosstour. Westlake has been a terrific service facility, the people and quality are top notch!"
5 star rating
Peggy D. from Westlake Village, CA on 6/29/2017 and their testimonial is:
"I trust Westlake Independent to provide me with sound"
5 star rating
Debora N. from Westlake Village, CA on 6/25/2017 and their testimonial is:
"wouldnt take my car any where else. These guys are the best, the most honest and most knowledgeable in town."
5 star rating
Don J. from Westlake Village, CA on 6/24/2017 and their testimonial is:
"Everything about my dealing with Westlake Independent Automotive was top notch. I was treated respectfully by everyone there. Everyone was very professional and personable. Coming here was a real pleasure, not only did my car get the best of care but, everything was explained fully and there was no attempt to "upsell" any extra services that most places try to push on an unsuspecting customer. I'll definitely be back with my new Honda when it needs service."
5 star rating
Richard G. from Westlake Village, CA on 6/24/2017 and their testimonial is:
"An excellent place to get your car service. They know there stuff."
5 star rating
Reina F. from Westlake Village, CA on 6/23/2017 and their testimonial is:
"Very professional service: fast, reliable and courteous. Highly recommend!"
5 star rating
Ken H. from Westlake Village, CA on 6/22/2017 and their testimonial is:
"Friendly and efficient"
5 star rating
Bonnie M. from Westlake Village, CA on 6/21/2017 and their testimonial is:
"Called, had questions answered and was able to bring car over for service. Office staff very friendly. Car fixed that afternoon. I liked the inspection report emailed to me so I could review over the phone. Would recommend this business."
5 star rating
Sharon S. from Westlake Village, CA on 6/20/2017 and their testimonial is:
"Great experience as usual - you guys are awesome - thanks!"
5 star rating
Anonymous from Westlake Village, CA on 6/18/2017 and their testimonial is:
"Great welcome, everything needed well explained"
5 star rating
Dennis & Marie-claire K. from Westlake Village, CA on 6/18/2017 and their testimonial is:
"Another successful visit, as usual."
5 star rating
Anonymous from Westlake Village, CA on 6/18/2017 and their testimonial is:
"Excellent service and a fair price as always. This was an unexpected emergency and they squeezed me in on a very busy day and completed the service promptly."
5 star rating
Anonymous from Westlake Village, CA on 6/15/2017 and their testimonial is:
"I was treated with complete respect by the staff; and all the work performed was very satisfactory."
5 star rating
Anonymous from Westlake Village, CA on 6/15/2017 and their testimonial is:
"I was referred to Westlake Independent by my daughter who has used them for years. I found them to be very professional and thorough. My car came back to me clean and running well! The only negative was it took longer than thought. I previously had my car services at ACURA where I was living and they gave me a loaner which was very convenient. I was without car for two days which made it inconvenient for me to get around. If I had been working at the time I would not have been able to get to work. Otherwise excellent work!"
5 star rating
Frank W. from Westlake Village, CA on 6/14/2017 and their testimonial is:
"Westlake Independent is the greatest auto repair shop in the universe. Bruce, Craig et alii have kept numerous cars of ours working well for decades. Everyone is always polite. Their prices are reasonable and fair. They'll bend over backwards to help you. What else is there to say? If you're lucky enough to own a Honda and live relatively near Westlake Village, then you're in Honda Repair Heaven!"
5 star rating
Anonymous from Westlake Village, CA on 6/13/2017 and their testimonial is:
"I've been going here for years. They are always professional and thorough, as well as , kind."
5 star rating
Charlene L. from Westlake Village, CA on 6/11/2017 and their testimonial is:
"Always thorough"
5 star rating
Donna B. from Westlake Village, CA on 6/11/2017 and their testimonial is:
"I been a customer since I purchased my first Honda in 1999. The staff is professional and knowledgeable and the customer service is outstanding. They are very good at prioritizing which are the most important items to be serviced and letting you know which items you can hold off on. I definitely recommend them for their honesty and the quality of service."
5 star rating
Joe D. from Westlake Village, CA on 6/10/2017 and their testimonial is:
"They diagnosed and corrected the problem in one afternoon."
5 star rating
Jay T. from Westlake Village, CA on 6/9/2017 and their testimonial is:
"Excellent service. I have been looking for a mechanic, that I trust, for my 91 Honda for a while. I finally found one."
5 star rating
Lynne & Curt P. from Westlake Village, CA on 6/8/2017 and their testimonial is:
"Excellent as always."
5 star rating
Diane K. from Westlake Village, CA on 6/6/2017 and their testimonial is:
"Craig went above and beyond to take care of my car"
5 star rating
Don K. from Westlake Village, CA on 6/6/2017 and their testimonial is:
"They should hire me as a publicist!! I moved to Nevada a year ago, but always try to time my service schedule to coincide with my return visits to So Cal. My MDX has 173k+ miles and runs like a charm due in no small part to the great care at Westlake Independent."
5 star rating
Elisa H. from Westlake Village, CA on 6/4/2017 and their testimonial is:
"always great! if you heard the people waiting for their cars you would have thought it was a paid infomercial. People become loyal customers because of their great, honest, competent service. Many people won't even consider buying another type of car so they can continue coming to Westlake Honda for their car servces. Lucky that I found it when we moved to the area almost 15 years ago."
5 star rating
Cherry & Steven M. from Westlake Village, CA on 6/4/2017 and their testimonial is:
"We LOVE this place and trust them with our cars. Thank you for taking care us and being honest."
5 star rating
Brian C. from Westlake Village, CA on 6/2/2017 and their testimonial is:
"My family has had 3 cars spanning 2 generations and over 15 years that all have been taken care of by Westlake Independent. There is literally no one else I trust more to have the work done on our Honda's. They are friendly, professional, and despite all the awards they already have, everyone there still works damn hard to earn their customers satisfaction every time."
5 star rating
Stephanie O. from Westlake Village, CA on 5/27/2017 and their testimonial is:
"Professional and friendly as always."
5 star rating
Roger H. from Westlake Village, CA on 5/27/2017 and their testimonial is:
"Always top notch."
5 star rating
Tyree C. from Westlake Village, CA on 5/26/2017 and their testimonial is:
"Been going here for over 14 years, you will not find a more honest place. They do great work, they tell you what the issues are in simple English, and there is no pressure to get work done you don't need done l. Don't take your car anywhere else. I keep buying Honda's because I like them, they are reliable and I don't want any other car because I don't want any other mechanics. Can't say enough about how awesome this place is."
5 star rating
Michael E. from Westlake Village, CA on 5/24/2017 and their testimonial is:
"As always wonderful customer service and expertise that is thoughtful and helpful! Been here for 5 years with my Honda CRV that turns 10 this year and they have always be great!"
5 star rating
Anonymous from Westlake Village, CA on 5/23/2017 and their testimonial is:
"I loved the clarity in the report presented to me about my car. I was able to easily see which items needed immediate attention and which items could wait. I will definitely be back!"
5 star rating
Edyta L. from Westlake Village, CA on 5/22/2017 and their testimonial is:
"It was our first visit and our first Acura TL service at Westlake Independent. Overall experience was good. Norman was very welcoming and courteous. He provided us with thorough information regarding repairs needed an recommendations. Price for performed service was similar to one quoted by dealership."
5 star rating
Richard & Matt J. from Westlake Village, CA on 5/20/2017 and their testimonial is:
"As always, Kirk and the staff make me feel assured that my families cars are serviced professionally. It's this reason that my next car purchase is a brand that Westlake Independent will service. Thanks to all!! Oh, the online vehicle report is The most thorough report ever."
5 star rating
Margretta A. from Westlake Village, CA on 5/20/2017 and their testimonial is:
"Gracious and polite employees. Explain thoroughy repairs needed."
5 star rating
Gary S. from Westlake Village, CA on 5/20/2017 and their testimonial is:
"As usual, everything was fine, on time, and reasonably priced..... :-)"
5 star rating
Harold P. from Westlake Village, CA on 5/18/2017 and their testimonial is:
"It took a while to get my car back. But I did get some very good information to help me make a decision on the repairs."
5 star rating
Tracy W. from Westlake Village, CA on 5/17/2017 and their testimonial is:
"Awesome as always!"
5 star rating
Anonymous from Westlake Village, CA on 5/17/2017 and their testimonial is:
"As always, I was given excellent service and my car was serviced very well. I highly recommend WI to anyone with a Honda."
5 star rating
Anonymous from Westlake Village, CA on 5/16/2017 and their testimonial is:
"This is my third Honda ana I have been taking all of my Honda vehicles to them for over 20 years. They are the best!!! They Pricing is very reasonable."
5 star rating
Dorothy H. from Westlake Village, CA on 5/15/2017 and their testimonial is:
"I took my car in late in the afternoon which was a bit late for them but really appreciated that they serviced the car any way. I'm always happy with work and with the way they treat the customers. Thanks so much."
5 star rating
Anonymous from Westlake Village, CA on 5/14/2017 and their testimonial is:
"I am very impressed how Craig coordinated to keep my car overnight!"
5 star rating
Katie G. from Westlake Village, CA on 5/13/2017 and their testimonial is:
"I really don't trust anyone else with my car and making it last."
5 star rating
Anonymous from Westlake Village, CA on 5/13/2017 and their testimonial is:
"An honest service!"
5 star rating
Bob S. from Westlake Village, CA on 5/12/2017 and their testimonial is:
"all Good!"
5 star rating
Kay H. from Westlake Village, CA on 5/11/2017 and their testimonial is:
"EXCELLENT AS ALWAYS!"
5 star rating
Mary S. from Westlake Village, CA on 5/10/2017 and their testimonial is:
"I had excellent service"
5 star rating
Joe & Brian G. from Westlake Village, CA on 5/9/2017 and their testimonial is:
"The service/inspection report was top notch. I've never actually seen a more thorough one. Bruce and his staff are helpful, friendly and most important, great communicators."
5 star rating
Ken H. from Westlake Village, CA on 5/7/2017 and their testimonial is:
"Westlake Independent Honda clearly make great effort to satisfy customer."
5 star rating
Richard G. from Westlake Village, CA on 5/6/2017 and their testimonial is:
"Always a great place for car service. Friendly people with a great amount knowledge. I'm a 17 year customer. I highly recommend for your Honda needs."
5 star rating
Joe & Kathy F. from Westlake Village, CA on 5/4/2017 and their testimonial is:
"Oil change service only. Prompt service while I waited for car"
5 star rating
Kristen D. from Westlake Village, CA on 5/4/2017 and their testimonial is:
"So great to be back with you guys! I had forgotten what great service you provide at great prices. I really appreciate you keeping my car running so well and make it fit my budget. Love my Honda and you guys! Thanks again!"
5 star rating
Kevin & Audrey W. from Westlake Village, CA on 5/3/2017 and their testimonial is:
"Always great work"
5 star rating
Anonymous from Westlake Village, CA on 4/27/2017 and their testimonial is:
"I always have great service at Westlake independent. I haven't been taking my car here for over 20 years. They have Seviced my three Honda and I have never had any issues. The staff is friendly and honest."
5 star rating
Chuck S. from Westlake Village, CA on 4/25/2017 and their testimonial is:
"great and timely service, courtesy and professionalism. highly recommended."
5 star rating
William R. from Westlake Village, CA on 4/25/2017 and their testimonial is:
"Great service!"
5 star rating
Nikki W. from Westlake Village, CA on 4/23/2017 and their testimonial is:
"This is the best place to get a car fixed. After a dealer told me it would cost $1000 to fix a clunking noise in me steering, Westlake Independent fixed the problem (using a better solution) for only $100. They have kept my car in excellent running condition for 10 years, and I have come to trust them completely where my car is concerned. I highly recommend their services!s"
5 star rating
Amy C. from Westlake Village, CA on 4/22/2017 and their testimonial is:
"Very honest and helpful. I appreciate the kindness and clarity exemplified by everyone I met"
5 star rating
Anonymous from Westlake Village, CA on 4/22/2017 and their testimonial is:
"Excellent custumrr service"
5 star rating
Sharon S. from Westlake Village, CA on 4/21/2017 and their testimonial is:
"Great service as always! I was in and out in an hour for my oil change. Thank you!"
5 star rating
Anonymous from Westlake Village, CA on 4/21/2017 and their testimonial is:
"excellent service as we have come to expect"
5 star rating
Sylvia S. from Westlake Village, CA on 4/21/2017 and their testimonial is:
"Bruce Nation and his people always do a thorough job of taking care of our cars since 1988."
5 star rating
Matthew M. from Westlake Village, CA on 4/19/2017 and their testimonial is:
"As always great. Make sure to get Misty a Slushy or Slurpee!"
5 star rating
Ed S. from Westlake Village, CA on 4/19/2017 and their testimonial is:
"Westlake Independent is Great and professional! we take all 4 of our cars to them and always have great service! Highly recommend them to take care of your car ."
5 star rating
Peter H. from Westlake Village, CA on 4/19/2017 and their testimonial is:
"Always eager to "go the extra mile" for customer satisfaction. Always cordial, professional and interested."
5 star rating
Anonymous from Westlake Village, CA on 4/18/2017 and their testimonial is:
"Personable, professional, thorough and reasonable! Being a first time client, they performed a 50 point inspection on my car totally gratis! Drove away knowing what my car needs in the near future...Good guys, highly recommend them!"
5 star rating
Sam P. from Westlake Village, CA on 4/18/2017 and their testimonial is:
"The service was excellent and the owner Bruce was very sensitive to my needs!!!!"
5 star rating
Tom & Nancy B. from Westlake Village, CA on 4/17/2017 and their testimonial is:
"Always thorough and reliable. When they are finished you know you are good to go until the next service."
5 star rating
Dino Q. from Westlake Village, CA on 4/15/2017 and their testimonial is:
"I like the service, but when you bill is OVER $1400."
5 star rating
Joan E. from Westlake Village, CA on 4/15/2017 and their testimonial is:
"Always outstanding service, over and above the ordinary."
5 star rating
Tom & Linda S. from Westlake Village, CA on 4/15/2017 and their testimonial is:
"Though a mechanic called in sick at the last minute, Craig got me the fine service I always expect from Westlake Independent"
5 star rating
Barbara S. from Westlake Village, CA on 4/13/2017 and their testimonial is:
"As always, the staff at WI were courteous, efficient and knowledgeable. They have taken care of my Acura Integra since I bought it in 1991. I initially came to Westlake Independent because I spoke with a gentleman at a gas station who was driving an Acura; I asked him where he had his car serviced. I've been here ever since. Bruce and his staff are outstanding. They will suggest a service when it's necessary and especially if safety is an issue. I've recommended Westlake Independent many times over the years -- no reason to stop now!"
5 star rating
Fred K. from Westlake Village, CA on 4/13/2017 and their testimonial is:
"Great service"
5 star rating
Vicky W. from Westlake Village, CA on 4/11/2017 and their testimonial is:
"Very satisfied with their service. Norman and Craigslist took very good care of my van. Their price was much cheaper than the dealer. I have been going there for 15 years to have my care serviced"
5 star rating
Luanne C. from Westlake Village, CA on 4/9/2017 and their testimonial is:
"A great experience, everyone friendly and willing to work with me regarding level of importance of repairs."
5 star rating
Anonymous from Westlake Village, CA on 4/7/2017 and their testimonial is:
"Always good service"
5 star rating
Fred K. from Westlake Village, CA on 4/6/2017 and their testimonial is:
"Personal service with a smile"
5 star rating
Cathy P. from Westlake Village, CA on 4/6/2017 and their testimonial is:
"Professional, expert service every time."
5 star rating
Veronica W. from Westlake Village, CA on 4/6/2017 and their testimonial is:
"Fabulous!"
5 star rating
Cheryl G. from Westlake Village, CA on 4/6/2017 and their testimonial is:
"They were ready to fix my car when I got there. Theywerefriendly anadefficientand had me outta there in time to getto my appointment."
5 star rating
Veronica W. from Westlake Village, CA on 4/5/2017 and their testimonial is:
"Great"
5 star rating
Lisa W. from Westlake Village, CA on 4/5/2017 and their testimonial is:
"courteous and thorough"
5 star rating
Barry E. from Westlake Village, CA on 4/4/2017 and their testimonial is:
"Everything was done in the normal professional manner that is always the case. My only disappointment was that the car had not been washed when I picked up."
5 star rating
Scott R. from Westlake Village, CA on 4/4/2017 and their testimonial is:
"Another quality experience with Westlake Independent. Craig took the time to explain any issues with my car and discuss possible solutions."
5 star rating
Frances & Irinio T. from Westlake Village, CA on 4/3/2017 and their testimonial is:
"I have been with you a long time my son Paul introduced your place however I do not remember . Have always had a good time seeing all of you and meeting your new help. Thanks very much for care of my car. God Bless"
5 star rating
Mary D. from Westlake Village, CA on 4/3/2017 and their testimonial is:
"They did a prompt job and explained everything. They picked me up right away too. The only thing is that I couldn't get into the gate to drop my car off at night, but it was fine and they took it first thing in the morning."
5 star rating
Deborah* S. from Westlake Village, CA on 4/2/2017 and their testimonial is:
"Bruce and the crew at Westlake Independent are amazing!"
5 star rating
Stanley & Kei Z. from Westlake Village, CA on 4/1/2017 and their testimonial is:
"As usual, the latest routine maintenance visit to Westlake Independent for my 2010 RDX matched my high expectations."
5 star rating
Anonymous from Westlake Village, CA on 4/1/2017 and their testimonial is:
"Great service as always."
5 star rating
Robyn B. from Westlake Village, CA on 3/30/2017 and their testimonial is:
"Thank you all for making my car repairs easy! I appreciate the ride to my home as well. I have been a client of yours for years and refer you to my friends! The atmosphere in your office is like stepping into a family. I trust you and know you have my best interest at heart. Thank you again for your service."
5 star rating
Timmie H. from Westlake Village, CA on 3/29/2017 and their testimonial is:
"I wouldn't trust my car with anyone else but with Westlake Independent."
5 star rating
Dan G. from Westlake Village, CA on 3/28/2017 and their testimonial is:
"Your letter showing the fluid level appearance and the tires is XLNT. However, I am concerned that one of the tires showed uneven wear. and there is no indication of what should be done about it. Did it get rebalanced or what???"
5 star rating
Anonymous from Westlake Village, CA on 3/28/2017 and their testimonial is:
"Online evidence of problems"
5 star rating
Suzanne S. from Westlake Village, CA on 3/26/2017 and their testimonial is:
"Excellent as always. I will not take my car anywhere else!"
5 star rating
Sherry B. from Westlake Village, CA on 3/22/2017 and their testimonial is:
"Very helpful and thorough. I got a print out telling me exactly what they had worked on. Also tells me what is going to need to be fixed in the future. They take very good care of my car."
5 star rating
Rick & Fran V. from Westlake Village, CA on 3/20/2017 and their testimonial is:
"As always...EXCELLENT! Sure like the e-mail you are sending now showing pictures, etc of the service. GREAT!"
5 star rating
John B. from Westlake Village, CA on 3/19/2017 and their testimonial is:
"Always a great experience. I have been going to Westlake Independent for several years and give them my full trust."
5 star rating
Bob F. from Westlake Village, CA on 3/19/2017 and their testimonial is:
"This is, by far, the best automotive service facility I have ever used (and I have been around a long time!). I have complete confidence in the knowledge, skill and integrity of Bruce and the entire staff at Westlake Independent to service my treasured 2002 Acura RL."
5 star rating
Anonymous from Westlake Village, CA on 3/18/2017 and their testimonial is:
"I was very impressed with the computerized report that was sent to me. I had no idea of all the items that are checked during an oil change visit."
5 star rating
Joann & Philip T. from Westlake Village, CA on 3/18/2017 and their testimonial is:
"Once you take your Honda or Subaru (we have both) to Westlake Independent you will be a customer for as long as you own your car. And given how they take care of your car.... you will be a customer a long time."
5 star rating
Kim & Greg F. from Westlake Village, CA on 3/17/2017 and their testimonial is:
"It was a pleasure having my car serviced at Westlake Independent. The people there are extremely professional and informative."
5 star rating
Miriam G. from Westlake Village, CA on 3/17/2017 and their testimonial is:
"Excellent Service."
5 star rating
Anonymous from Westlake Village, CA on 3/16/2017 and their testimonial is:
"Everyone is always so helpful and kind. I completely trust them all with my car, I never feel like they are scamming or being dishonest. They will also give you a ride if you need to leave your car and will pick you back up to take you back to get your car. Always such a great experience!"
5 star rating
Carol/steve A. from Westlake Village, CA on 3/15/2017 and their testimonial is:
"I always take our Honda Pilot to Westlake Independent (previous Hondas as well) and consistently get great service after an honest and trusted appraisal of any problems."
5 star rating
Geraldine S. from Westlake Village, CA on 3/13/2017 and their testimonial is:
"Car needed a lot of service this time, and the money was well spent. Westlake Independent has kept my car running for over 16 years with 328,000 miles on the speedometer!"
5 star rating
Marcia T. from Westlake Village, CA on 3/12/2017 and their testimonial is:
"Nothing but the best! Always nice to go someplace where you are not taken advantage of...there is a reason why these guys have worked here as long as they have!"
5 star rating
Lila K. from Westlake Village, CA on 3/12/2017 and their testimonial is:
"The crew does an excellent job of customer service and taking care of my Honda."
5 star rating
Anonymous from Westlake Village, CA on 3/11/2017 and their testimonial is:
"Exlelent work and service with a premium price. Lower your prices"
5 star rating
Anonymous from Westlake Village, CA on 3/11/2017 and their testimonial is:
"Service was for an oil change. No drips, so pleased with the work."
5 star rating
Stacy M. from Westlake Village, CA on 3/9/2017 and their testimonial is:
"Excellent service as always! I definitely feel as though I am cared for and taken care of."
5 star rating
Dennis N. from Westlake Village, CA on 3/9/2017 and their testimonial is:
"I have been going to Westlake Independent since I moved to SoCal 4 years ago. Always provide great, honest service at fair prices."
5 star rating
Vince Sr. T. from Westlake Village, CA on 3/8/2017 and their testimonial is:
"They always do a great job."
5 star rating
Eileen K. from Westlake Village, CA on 3/8/2017 and their testimonial is:
"Love this facility. Have been a customer for almost 20 years. No complaints"
5 star rating
Glen M. from Westlake Village, CA on 3/7/2017 and their testimonial is:
"The entire experience is the best that I have ever had with a car repair shop. Look forward to a continued relationship."
5 star rating
Giles M. from Westlake Village, CA on 3/5/2017 and their testimonial is:
"Very professional staff."
5 star rating
Anonymous from Westlake Village, CA on 3/5/2017 and their testimonial is:
"Norman was helpful in explaining the issues with the car and I liked the detailed estimate with photos and prices of suggested items to fix"
5 star rating
Don K. from Westlake Village, CA on 3/3/2017 and their testimonial is:
"Top notch, as usual. These folks are the best! I time my service dates to coincide with my visits to So Cal even though I now live in Reno, NV. My 2009 Acura MDX has 170k miles and runs like a charm."
5 star rating
Devin Y. from Westlake Village, CA on 3/3/2017 and their testimonial is:
"I've always taken my Honda to Westlake Independent and I am never disappointed. They always provide great service and care for my vehicle. The knowledge and experience they provide is unparalleled and I never need worry over anything. Thanks so much."
5 star rating
Anonymous from Westlake Village, CA on 2/28/2017 and their testimonial is:
"as always, excellent service"
5 star rating
David L G. from Westlake Village, CA on 2/27/2017 and their testimonial is:
"Westkake Independent is a class act. The problem with my car was a very difficult one in terms of replacement parts. Craig, the service manager, was able to get the problem resolved with expert technician support. This saved me a significant amount of repair cost as well as receiving my car back sooner than it could have been."
5 star rating
Tyler H. from Westlake Village, CA on 2/24/2017 and their testimonial is:
"Your staff was extremely helpful. You diagnosed the transmission problem that the dealer was unable or unwilling to determine. When I decided not to repair the vehicle due to the cost, you offered to do a full inspection (for free) and then possibly make me an offer to purchase the vehicle for repair and sale. Unfortunately, it was not worthwhile from your end. However, your staff handled the whole thing with honesty and great integrity. I will bring my other Subaru to you for service once the warranty expires."
5 star rating
Norm S. from Westlake Village, CA on 2/22/2017 and their testimonial is:
"Good people"
5 star rating
Eileen K. from Westlake Village, CA on 2/21/2017 and their testimonial is:
"As usual they are the best.!"
5 star rating
Susan A. from Westlake Village, CA on 2/21/2017 and their testimonial is:
"Another great experience at Westlake Independant. I appreciate their knowledgeable advice, detailed report on the service to my car and the friendly service from the people up front. I've been taking my Acura here for eight years and I hope for eight more!"
5 star rating
Anonymous from Westlake Village, CA on 2/17/2017 and their testimonial is:
"I have relied on the Westlake Independent team to maintain my 2002 Honda for 15 years!"
5 star rating
Anonymous from Westlake Village, CA on 2/15/2017 and their testimonial is:
"My engine light was on and they told me to bring it in right away to diagnose the problem.... no waiting. They did a complete inspection of the car also at no charge. Diagnosis was a faulty oxygen sensor. Since my car just hit 100,000 mile I asked if they could do that service also. I really appreciated their same day email report with pictures and recommended services that my car needed. No pressure to have everything done right away. They replaced the oxygen sensor with original Honda parts and I also had the valves adjusted, new spark plugs, oil change and air and cabin filters replaced. The car runs like NEW.......Will definitely return for my next service and repair. I am glad to find a shop that takes time to explain things, is honest and has reasonable prices. And they washed my car."
5 star rating
Cathee H. from Westlake Village, CA on 2/15/2017 and their testimonial is:
"My Hondas have always been exclusively serviced by Westlake Independent.....and I mean over 20 years. In fact I just bought my 6th Honda through Westlake Auto Sales."
5 star rating
Anonymous from Westlake Village, CA on 2/9/2017 and their testimonial is:
"This team is excellent!"
5 star rating
Jackie & Terry J. from Westlake Village, CA on 2/8/2017 and their testimonial is:
"Always a great experience at Westlake independent"
5 star rating
Sharon S. from Westlake Village, CA on 2/7/2017 and their testimonial is:
"Great service, as always, and earlier than promised. Thank you!"
5 star rating
Joe & Kathy F. from Westlake Village, CA on 2/5/2017 and their testimonial is:
"As usual provided excellent care for car"
5 star rating
Derrick I. from Westlake Village, CA on 2/5/2017 and their testimonial is:
"Great Facility! Their service is Outstanding!"
5 star rating
Jennifer S. from Westlake Village, CA on 2/3/2017 and their testimonial is:
"I have always had a positive experience at Westlake Independent. I have taken a Honda Odyssey there for years and now I am taking my Acura MDX. I appreciate their honest and courteous service!"
5 star rating
Ahavah B. from Westlake Village, CA on 2/2/2017 and their testimonial is:
"They were able to fit me in the day I called & completed a major"
5 star rating
Chris G. from Westlake Village, CA on 2/1/2017 and their testimonial is:
"I'm so glad I found this place! My tire pressure was low and I walked in without an appointment. They took care of my problem, a nail in my tire, in less than an hour."
5 star rating
Pat P. from Westlake Village, CA on 2/1/2017 and their testimonial is:
"Courteous service. Very friendly."
5 star rating
Tom A. from Westlake Village, CA on 2/1/2017 and their testimonial is:
"always great"
5 star rating
Jenna F. from Westlake Village, CA on 1/31/2017 and their testimonial is:
"I love how Westlake Honda emails me a detailed report of what was needed/done to my car. My family has been using them for 20 plus years. I trust them fully and know they are making the best recommendations for any scenario."
5 star rating
Daisy L. from Westlake Village, CA on 1/29/2017 and their testimonial is:
"They did a great job fixing my brakes. Thank you!"
5 star rating
Steven J. from Westlake Village, CA on 1/28/2017 and their testimonial is:
"Westlake Independent has always been professional and genuinely courtious. They obviously take pride in their work. In the past I've been through the gauntlet of car mechanics and I'm happy to say that, for over ten years, the extremely knowledgeable personnel at Independent have taken care of my cars. I highly recommend Westlake Independent Honda Acura and Subaru for all your automotive maintenance needs!"
5 star rating
Mike S. from Westlake Village, CA on 1/28/2017 and their testimonial is:
"Clif Roman was right you give excellent service ."
5 star rating
August & Susan H. from Westlake Village, CA on 1/20/2017 and their testimonial is:
"Craig is very good. He knows exactly needed to be done and his estimated cost and time when the work will be done are great. He provides good advice what needed to be done now and what could be done later."
5 star rating
Jamie H. from Westlake Village, CA on 1/19/2017 and their testimonial is:
"Fantastic and friendly as always."
5 star rating
Caryn & Ed G. from Westlake Village, CA on 1/18/2017 and their testimonial is:
"Excellent service, very honest."
5 star rating
Pepe G. from Westlake Village, CA on 1/17/2017 and their testimonial is:
"The service was excellent !!"
5 star rating
Ron & Roz C. from Westlake Village, CA on 1/17/2017 and their testimonial is:
"We have been going to Westlake Independent for more than 20 years. Their excellent service is the reason we have not considered buying a different brand. As always, their service this time around was top notch."
5 star rating
Mike C. from Westlake Village, CA on 1/16/2017 and their testimonial is:
"Great! Fast and friendly service."
5 star rating
Linda S. from Westlake Village, CA on 1/12/2017 and their testimonial is:
"They always do a great job with excellent service"
5 star rating
Diane K. from Westlake Village, CA on 1/12/2017 and their testimonial is:
"Great personal service and the work was done in a timely manner and a fair price."
5 star rating
Marge C. from Westlake Village, CA on 1/8/2017 and their testimonial is:
"Thanks Guys! Love your service!"
5 star rating
Tim W. from Westlake Village, CA on 1/5/2017 and their testimonial is:
"I rely on Westlake Indepedant's upbeat and professional attitude to drive a complete and on-time job."
5 star rating
Jane B. from Westlake Village, CA on 1/4/2017 and their testimonial is:
"For the second time in a row the techs failed to reset the tire pressure indicator forcing me to return after waiting over 2 hours for the maintenance."
5 star rating
Anonymous from Westlake Village, CA on 12/30/2016 and their testimonial is:
"Service at Westlake Independent is always top-rate, courteous and friendly."
5 star rating
Eric K. from Westlake Village, CA on 12/30/2016 and their testimonial is:
"Great experience! Highly recommend bringing your car here! You won't be disappointed."
5 star rating
Lisa W. from Westlake Village, CA on 12/26/2016 and their testimonial is:
"Service was professional and friendly. The customer interface is well-organized and responsive."
5 star rating
Anonymous from Westlake Village, CA on 12/26/2016 and their testimonial is:
"Thank you for your outstanding service!"
5 star rating
Anonymous from Westlake Village, CA on 12/23/2016 and their testimonial is:
"Excellent service, very professional, friendly people."
5 star rating
Dan & Ann C. from Westlake Village, CA on 12/21/2016 and their testimonial is:
"I think Westlake Independent employees are honest and thorough. We own a 2001 Acura MDX and it runs great thanks to our diligence of keeping it maintained through this business. We hesitate ever buying a difference vehicle make because we don't trust other auto shops. Glad to hear that their now servicing Subaru's because that's what our son owns."
5 star rating
Barbara N. from Westlake Village, CA on 12/20/2016 and their testimonial is:
"Excellent service, thoughtful and professional treatment of their customers (and their customers' cars)."
5 star rating
Mark & Jeri E. from Westlake Village, CA on 12/14/2016 and their testimonial is:
"As always, Westlake Independent did a great job of explaining the service and the costs. After their thorough analysis of our vehicle and all its fluids and maintenance requirements, they gave us recommendations on any additional services our car might need (as well as everything that was already in good shape, with no work required). They always keep you well informed and give your car what it needs to run right and have a long life."
5 star rating
Peter H. from Westlake Village, CA on 12/13/2016 and their testimonial is:
"Friendly, knowledgeable, professional at every step. Some of the best service I've had-I'll be back!"
5 star rating
Anonymous from Westlake Village, CA on 12/12/2016 and their testimonial is:
"Another wonderful experience at Westlake Independent."
5 star rating
Michael L. from Westlake Village, CA on 12/8/2016 and their testimonial is:
"Service was UNBELIEVABLE!!!! Craig was great in explaining everything he was doing in regards to servicing my vehicle. The car analysis sent to my email was perfect and detailed. The whole crew was very friendly and I mean too friendly. I will bring my car here from now on instead of the dealership. Very professional!!!"
5 star rating
Anonymous from Westlake Village, CA on 12/7/2016 and their testimonial is:
"I went in for a smog check which was done quickly. When I mentioned a concern about a burning smell it was addressed immediately. My safety was important to Norm."
5 star rating
Anonymous from Westlake Village, CA on 12/7/2016 and their testimonial is:
"The brake light was permanently on, which resulted in having to return for a fix the following day."
5 star rating
Geraldine S. from Westlake Village, CA on 12/7/2016 and their testimonial is:
"As always, it is a pleasure to bring my car into Westlake Independent. Everyone is great!"
5 star rating
John C. from Westlake Village, CA on 12/7/2016 and their testimonial is:
"Norman was great - explained the recommendations and my options - very satisfied, as always."
5 star rating
Richard & Kazue W. from Westlake Village, CA on 12/3/2016 and their testimonial is:
"Good, honest, high quality service. What else is there to say. We have been happy customers for over 20 years."
5 star rating
Mike K. from Westlake Village, CA on 12/1/2016 and their testimonial is:
"Great service, as I've come to expect."
5 star rating
Susan A. from Westlake Village, CA on 11/30/2016 and their testimonial is:
"Another great service appointment; thanks for taking care of my Acura and me."
5 star rating
Steve Z. from Westlake Village, CA on 11/29/2016 and their testimonial is:
"great"
5 star rating
Bob F. from Westlake Village, CA on 11/29/2016 and their testimonial is:
"Have been a customer since 1988 when Bruce opened. This is the finest car care shop I"
5 star rating
Andrea V. from Westlake Village, CA on 11/29/2016 and their testimonial is:
"I called at 7:30 on a Monday morning, and was able to bring my car in for service the same day. I had extensive work done and it was completed by closing time. I have been bringing my cars here for over 20 years and have never been disappointed. I recommend them all the time without hesitation."
5 star rating
Anonymous from Westlake Village, CA on 11/23/2016 and their testimonial is:
"Always excellent service, 30 years & counting."
5 star rating
Alain S. from Westlake Village, CA on 11/22/2016 and their testimonial is:
"Fast and friendly service"
5 star rating
Katherine A. from Westlake Village, CA on 11/18/2016 and their testimonial is:
"Very professional and exceeded my expectations!"
5 star rating
Anonymous from Westlake Village, CA on 11/18/2016 and their testimonial is:
"Great service as always!"
5 star rating
Joe & Kathy F. from Westlake Village, CA on 11/16/2016 and their testimonial is:
"As usual good service and car ready when expected"
5 star rating
Ray M. from Westlake Village, CA on 11/16/2016 and their testimonial is:
"Excellent. Detailed diagnosis of our car, careful consideration of options. Great communication, knowledgeable technicians with the interest of the customer at the very top of the priority list."
5 star rating
Stacy M. from Westlake Village, CA on 11/14/2016 and their testimonial is:
"Always a pleasure."
5 star rating
Michael M. from Westlake Village, CA on 11/12/2016 and their testimonial is:
"Clean and complete shop. Most techs are factory trained. Work completed on time."
5 star rating
Vince Sr. T. from Westlake Village, CA on 11/11/2016 and their testimonial is:
"You guys are the best!"
5 star rating
Barbara M. from Westlake Village, CA on 11/9/2016 and their testimonial is:
"Friendly, helpful staff."
5 star rating
Dorothy H. from Westlake Village, CA on 11/9/2016 and their testimonial is:
"Happy with the service that is provided. Appreciate the friendly and courteous way customers are treated. Thanks so much."
5 star rating
Anonymous from Westlake Village, CA on 11/8/2016 and their testimonial is:
"Always a pleasure dealing with the team at Westlake Independent. They give an honest assessment of your vehicle needs and offer excellent service at a reasonable price."
5 star rating
Cherry & Steven M. from Westlake Village, CA on 11/7/2016 and their testimonial is:
"I highly recommend this place. I love the staff and they do great and honest work."
5 star rating
Anonymous from Westlake Village, CA on 11/6/2016 and their testimonial is:
"Always great service!"
5 star rating
Barbara N. from Westlake Village, CA on 11/5/2016 and their testimonial is:
"Quick, excellent and friendly service, as always."
5 star rating
Chester S. from Westlake Village, CA on 11/5/2016 and their testimonial is:
"Outstanding!!"
5 star rating
Anonymous from Westlake Village, CA on 11/4/2016 and their testimonial is:
"Great service! Fast & friendly."
5 star rating
Dan H. from Westlake Village, CA on 11/3/2016 and their testimonial is:
"Always a pleasure to deal with Craig and the gang. Honest evaluations and diagnoses, superior repair work."
5 star rating
Janet L. from Westlake Village, CA on 11/1/2016 and their testimonial is:
"Great service as usual."
5 star rating
Anonymous from Westlake Village, CA on 10/28/2016 and their testimonial is:
"Professional, thorough and honest service of my Acura as always!"
5 star rating
Brian M. from Westlake Village, CA on 10/28/2016 and their testimonial is:
"This was my first experience with Westlake Indepedent. I was referred by another business. My representative was Craig. Craig and team wereFANTASTIC! I had an odd situation and was unable to have a problem resolved by 5 other shops. Craig and team took the time to research and resolve my problem."
5 star rating
Peter B. from Westlake Village, CA on 10/27/2016 and their testimonial is:
"I have always trusted that the people at Westlake Independent have my best interests in mind."
5 star rating
Anonymous from Westlake Village, CA on 10/26/2016 and their testimonial is:
"We have always enjoyed the excellent service at Westlake Independent."
5 star rating
Joel C. from Westlake Village, CA on 10/26/2016 and their testimonial is:
"Craig and his staff are very professional, courteous, honest and trustworthy. I have owned nothing but hondas because of their reliability and I am very happy to have my accord serviced here. I live in the city of San Fernando and the drive over to Westlake Village doesn't bother me one bit. THANK YOU!!!"
5 star rating
Anonymous from Westlake Village, CA on 10/25/2016 and their testimonial is:
"Great people, Great Service"
5 star rating
Anonymous from Westlake Village, CA on 10/22/2016 and their testimonial is:
"Excellent, as always"
5 star rating
Anonymous from Westlake Village, CA on 10/21/2016 and their testimonial is:
"Excellent service from Receptionist to Norman, Craig, Bruce and Service Tech, Jose. Been going there for 20+ years with our Acura's."
5 star rating
Anonymous from Westlake Village, CA on 10/18/2016 and their testimonial is:
"I have been coming here since I was a teenager. This is my third Honda and I keep coming back. Great service and they do excellent work."
5 star rating
Jessica S. from Westlake Village, CA on 10/18/2016 and their testimonial is:
"Always kind and helpful."
5 star rating
Richard & Matt J. from Westlake Village, CA on 10/15/2016 and their testimonial is:
"Communication was excellent as always by Norman and the staff at Westlake Independent. I appreciate the electronic review of our pilot's mechanical review with pictures. Thank you for giving me a peace of mind that my son's car is safe for him to drive."
5 star rating
Anonymous from Westlake Village, CA on 10/15/2016 and their testimonial is:
"Excellent - as always"
5 star rating
Dan H. from Westlake Village, CA on 10/13/2016 and their testimonial is:
"Outstanding as always."
5 star rating
Pat N. from Westlake Village, CA on 10/11/2016 and their testimonial is:
"I always take my car here and trust them implicitly. They do great work!"
5 star rating
Deanna K. from Westlake Village, CA on 10/10/2016 and their testimonial is:
"Always happy with the customer service and work provided. Dependable work, my car is always in top working condition."
5 star rating
Doug R. from Westlake Village, CA on 10/7/2016 and their testimonial is:
"Fantastic Experience as always"
5 star rating
Anonymous from Westlake Village, CA on 10/6/2016 and their testimonial is:
"Excellent. My car is running very well. Thank you."
5 star rating
Anonymous from Westlake Village, CA on 10/5/2016 and their testimonial is:
"Friendly, detail-oriented service - with pictures of problem areas! Great communication - the whole package from start to finish."
5 star rating
Victoria M. from Westlake Village, CA on 10/5/2016 and their testimonial is:
"As always great service: Straightforward options presented with no pressure, at a fair price and with timely completion. Very pleased with the staff's exceptional courtesy and consideration in providing a clean, friendly place to wait or a free local shuttle. I am happy to highly recommended Westlake Independent."
5 star rating
Jeff* G. from Westlake Village, CA on 10/4/2016 and their testimonial is:
"I have been going into Westlake Independent since 1992 for my Acura repairs. They are always honest and up-front on what needs to be done now and what can wait. Everyone is great up there, from Bruce, Craig and Norman down to Lorenzo and Sandra who answer the phones. Thanks Westlake Independent!"
5 star rating
Karen D. from Westlake Village, CA on 10/2/2016 and their testimonial is:
"Same day service, friendly and timely."
5 star rating
Don K. from Westlake Village, CA on 9/30/2016 and their testimonial is:
"As always, excellent service and above and beyond what one typically gets at any service company."
5 star rating
Tom & Nancy K. from Westlake Village, CA on 9/30/2016 and their testimonial is:
"Car was taken in for its regularly scheduled minor service. Then additional items were found that needed attention. The news was presented without pressure and it was left to me to decide if I wanted the additional work performed."
5 star rating
Anonymous from Westlake Village, CA on 9/28/2016 and their testimonial is:
"Very satisfied with service and repair."
5 star rating
Anonymous from Westlake Village, CA on 9/28/2016 and their testimonial is:
"Always excellent"
5 star rating
Cheryl E. from Westlake Village, CA on 9/28/2016 and their testimonial is:
"I feel very fortunate to have found a place like Westlake Independent. I have always had excellent service and they have always been readily available to assist with all of my car needs."
5 star rating
Bill F. from Westlake Village, CA on 9/27/2016 and their testimonial is:
"Once again Craig and the office staff did a terrific job coord and working with me from beginning to the end."
5 star rating
Joan E. from Westlake Village, CA on 9/23/2016 and their testimonial is:
"Wonderful service and things are explained well."
5 star rating
Tony / Pat S. from Westlake Village, CA on 9/21/2016 and their testimonial is:
"Courteous, knowledgeable,flexible demonstrating an excellent customer experience"
5 star rating
Sherrell B. from Westlake Village, CA on 9/17/2016 and their testimonial is:
"Have been going to Westlake Independent Honda for over 10 years. Wouldn't take my car to any other place because I can trust them 150%. They are incredibly knowledgeable and efficient. How many companies can we say that about?"
5 star rating
Tom W. from Westlake Village, CA on 9/14/2016 and their testimonial is:
"I experienced another wonderful service for my Honda. Norman was most helpful."
5 star rating
Geraldine S. from Westlake Village, CA on 9/12/2016 and their testimonial is:
"Always excellent service and appreciative of my time."
5 star rating
Karen & Brett M. from Westlake Village, CA on 9/11/2016 and their testimonial is:
"It was after 5pm and a lot of people were either picking up their car or dropping it off for service. I had brought my car in for a minor service late Thursday. I was unable to talk to the Service Writer when I picked up my Honda because it was very busy. I just read what was on my yellow copy. Usually an employee will go over what was done."
5 star rating
John B. from Westlake Village, CA on 9/9/2016 and their testimonial is:
"Always excellant"
5 star rating
Lowell R. from Westlake Village, CA on 9/9/2016 and their testimonial is:
"They provide you with excellent service, not doing any un-necessary work, but making sure your car is safe and well maintained."
5 star rating
Michael J. from Westlake Village, CA on 9/8/2016 and their testimonial is:
"Knowledgeable kind courteous staff and good work."
5 star rating
Michael K. from Westlake Village, CA on 9/2/2016 and their testimonial is:
"The guys especially Craig and Harold worked extra hard to solve my problems."
5 star rating
Dino Q. from Westlake Village, CA on 8/31/2016 and their testimonial is:
"Except driving away and having to return to the shop for a radio code, or to reset my oil % monitor the last few times. Its a great shop"
5 star rating
Anonymous from Westlake Village, CA on 8/31/2016 and their testimonial is:
"They're competent, professional, courteous, and provide excellent service."
5 star rating
Stacy M. from Westlake Village, CA on 8/30/2016 and their testimonial is:
"All staff are exceptionally friendly. I definitely feel cared for."
5 star rating
Peter H. from Westlake Village, CA on 8/30/2016 and their testimonial is:
"Professional and thorough"
5 star rating
Diane & Martin M. from Westlake Village, CA on 8/26/2016 and their testimonial is:
"Always top-notch!"
5 star rating
Fred K. from Westlake Village, CA on 8/25/2016 and their testimonial is:
"Great service. Very through. Friendly crew"
5 star rating
Glen W. from Westlake Village, CA on 8/24/2016 and their testimonial is:
"The graphic inspection report is absolutely state of the art in my opinion. Made it very easy to review recommended work over the phone with my advisor. Repairs were completed on time as promised. I will recommend them to my daughter who just got a Honda."
5 star rating
David K. from Westlake Village, CA on 8/21/2016 and their testimonial is:
"Top of the line care - these guys really care about their customers and know exactly what they are doing at a competitive price. Highly recommend."
5 star rating
Hilary P. from Westlake Village, CA on 8/21/2016 and their testimonial is:
"Excellent and speedy service as always. Friendly and knowledgeable staff!"
5 star rating
Craig & Cheryl S. from Westlake Village, CA on 8/20/2016 and their testimonial is:
"Outstanding service. Great people to deal with. Bruce has been servicing our Hondas for 25 years plus."
5 star rating
Deborah G. from Westlake Village, CA on 8/18/2016 and their testimonial is:
"Treated fairly. Everything was explained in detail with multiple options and no pressure to spend on non-essentials."
5 star rating
Richard G. from Westlake Village, CA on 8/17/2016 and their testimonial is:
"Always the best. I have been using there service for over 15 years."
5 star rating
Donna S. from Westlake Village, CA on 8/16/2016 and their testimonial is:
"Perfect"
5 star rating
Anonymous from Westlake Village, CA on 8/16/2016 and their testimonial is:
"Very good. Car was ready at 11:00, which is the time I was informed it would be ready. Craig in the front office was very helpful, knowledgable and professional. The drop off & pick up feature is very appreciated."
5 star rating
Jim/susan P. from Westlake Village, CA on 8/15/2016 and their testimonial is:
"Perfect!"
5 star rating
Anonymous from Westlake Village, CA on 8/12/2016 and their testimonial is:
"Friendly and efficient"
5 star rating
Anonymous from Westlake Village, CA on 8/12/2016 and their testimonial is:
"They did what they said they were going to do and gave me plenty of preparation time for what is to come with my 2008 CRV."
5 star rating
Anonymous from Westlake Village, CA on 8/11/2016 and their testimonial is:
"Bruce and the rest of the Westlake Independent team are excellent. I never have to worry about whether or not I can trust their opinion. Since my budget is usually pretty tight, they always tell me which services or parts are critical, and which ones can wait until my next visit. They treat me and my car with respect and are always very honest. I highly recommend Westlake Independent for your Honda, Acura, or Subaru."
5 star rating
Peter H. from Westlake Village, CA on 8/11/2016 and their testimonial is:
"Appreciated the service rendered under a perceived time constraint. I only had a few hours to make my car drivable in order to pick up my wife at the airport. Bruce and staff were on the case and I was able to pick her up on time."
5 star rating
Susie & Robert Z. from Westlake Village, CA on 8/9/2016 and their testimonial is:
"It's always a pleasant experience!"
5 star rating
Scott P. from Westlake Village, CA on 8/8/2016 and their testimonial is:
"Great job at a good price. Appreciate getting in on Saturday on short notice off the wait list"
5 star rating
Anonymous from Westlake Village, CA on 8/7/2016 and their testimonial is:
"I took my car in on a Sat. Morning and was very satisfied with the service"
5 star rating
Linda S. from Westlake Village, CA on 8/6/2016 and their testimonial is:
"Always courteous from walking in the door to driver who picks me up to retrieve my car. Excellent repair work."
5 star rating
Ken H. from Westlake Village, CA on 8/6/2016 and their testimonial is:
"Great experience"
5 star rating
Joe & Kathy F. from Westlake Village, CA on 8/4/2016 and their testimonial is:
"Although Westlake Independent was unusually busy work was completed by closing time"
5 star rating
Anonymous from Westlake Village, CA on 8/4/2016 and their testimonial is:
"Great service. as always!!"
5 star rating
Andrea H. from Westlake Village, CA on 8/4/2016 and their testimonial is:
"As always, very professional!"
5 star rating
Roberta M. from Westlake Village, CA on 8/3/2016 and their testimonial is:
"They are always very professional and do a great job. Parking is very limited, arrive early."
5 star rating
Michael & Bridgett G. from Westlake Village, CA on 8/2/2016 and their testimonial is:
"Excellent and comprehensive estimate delivered on short notice."
5 star rating
Bruce K. from Westlake Village, CA on 8/1/2016 and their testimonial is:
"As always, I was provided with excellent service."
5 star rating
Henry W. from Westlake Village, CA on 7/28/2016 and their testimonial is:
"Nice people, thorough job, but took way too long. Oil change and tire rotation is all I needed. Dropped off Tuesday morning at 9:30 am and wasn't finished until Wednesday at 2:00 pm. It would be fine if that was the expectation up front.... but I was given the impression it would be done by 5 pm the first day."
5 star rating
Anonymous from Westlake Village, CA on 7/28/2016 and their testimonial is:
"I was leaving on trip and Bruce wanted to make sure my car was checked out before I left. Even though I did not have an appointment, they made time to service my car. Westlake Independent is always so helpful and friendly."
5 star rating
Morris* E. from Westlake Village, CA on 7/24/2016 and their testimonial is:
"Did a very good job working on my Pilot"
5 star rating
Anonymous from Westlake Village, CA on 7/23/2016 and their testimonial is:
"The Westlake Independent people went out of their way to ready my Acura RSX for a test by the DMV and see that everything was in good working order,"
5 star rating
Diane W. from Westlake Village, CA on 7/23/2016 and their testimonial is:
"Staff is friendly courteous prompt competent. Explain what needs to be done. Reasonable prices. Good van service. Estimates are generally accurate and variances are adequately explained. Their professionalism and good service has established them as a very trustworthy company to help me maintain my car."
5 star rating
Wendy & Ron L. from Westlake Village, CA on 7/22/2016 and their testimonial is:
"I always have a good experience at Westlake Independent! Best mechanics and shop ever. This is why I will always buy Acura."
5 star rating
Anonymous from Westlake Village, CA on 7/21/2016 and their testimonial is:
"Friendly sincere honest service. Not the least expensive though."
5 star rating
Brian R. from Westlake Village, CA on 7/21/2016 and their testimonial is:
"I've been bringing my Hondas to Westlake Independent for 20 years and have always been very happy with their service and expertise"
5 star rating
Jeff* G. from Westlake Village, CA on 7/21/2016 and their testimonial is:
"My experiences here have always been excellent. Bruce, Craig and Norman are always honest and up front with what needs to be done now and what can wait until the next visit."
5 star rating
Anonymous from Westlake Village, CA on 7/20/2016 and their testimonial is:
"Friendly, timely service. My issues were all addressed and one additional issue was identified and corrected."
5 star rating
Joyce M. from Westlake Village, CA on 7/18/2016 and their testimonial is:
"I have taken my Hondas to Westlake Independent since the 1980s. The reason I continue to go there is that they do consistently superior work for competitive prices. Everyone there treats me with courtesy and respect."
5 star rating
Sherry B. from Westlake Village, CA on 7/17/2016 and their testimonial is:
"Over the years, Westlake Independent has been very helpful and have kept my "older car" in the best condition. They are the very BEST!"
5 star rating
Betsy/chuck P. from Westlake Village, CA on 7/16/2016 and their testimonial is:
"friendly and direct with explanations on extra work needed. Always going the extra mile in providing information."
5 star rating
Barbara H. from Westlake Village, CA on 7/15/2016 and their testimonial is:
"Superb I have been with you since 1988 Thanks for keeping my car running. I have never broken down. I keep up with the service you recommend."
5 star rating
Mike K. from Westlake Village, CA on 7/14/2016 and their testimonial is:
"I have been coming to Westlake Independent, like most customers, for years. They take excellent care of my MDX and are a pleasure to deal with all the time. From the first phone call telling them you need to bring your car in until the time you leave with your finished vehicle every person at their shop is extremely friendly and treats you with the utmost respect and helpfulness. You will not find a dealership that treats you this way and you will unfortunately not find many businesses that treat you anywhere near the way your are treated at Westlake Independent! They are the best! They tell you exactly what you should do to maintain your vehicle. They tell you if something can wait or if it would be dangerous to wait. Their prices are fair and reasonable and they always make you feel like you are a valued customer. You just cannot beat Westlake Independent and once you've used them you will not want to go anywhere else!!"
5 star rating
Patti & Alan M. from Westlake Village, CA on 7/13/2016 and their testimonial is:
"I always appreciate it when your Tech Reps take the time to explain the repairs to my Honda in a way that’s considerate to the severity, safety, and economics of the situation. And it’s comforting to know that the repairs are being done right. A lot of other repair shops tend to push costly repairs without taking into account the above-mentioned, and in tough times like these, the expense can be overwhelming. Thank-you, Norman, for taking all of this into account on my recent repair. My Wife tells me the car is running like new. By the way, your new Inspection Results communications format, via email, was very helpful in visualizing the malfunctioning components of my Honda at the time of repair."
5 star rating
Tim P. from Westlake Village, CA on 7/12/2016 and their testimonial is:
"Great service, very thorough when checking out a vehicle. They do not push repairs only recommend repairs and services based on their knowledge and experience with Honda/Acura vehicles."
5 star rating
David & Kathy A. from Westlake Village, CA on 7/10/2016 and their testimonial is:
"Everyone there is courteous, thorough. I've never had a bad experience in the 15 years I've been going there."
5 star rating
Robert G. from Westlake Village, CA on 7/9/2016 and their testimonial is:
"Always courteous, always great service. Thanks Brian and Norman and the entire staff."
5 star rating
Joanne & Wayne R. from Westlake Village, CA on 7/6/2016 and their testimonial is:
"Westlake Independent has always been fair and thorough. I know when I'm dropping my CRV off that I'm going to get answers about what really needs to be done and what can wait. My wife and I are both on Social Security and one time, we couldn't afford the price. We were able to write a post dated check for the remainder, which I thought was a classy move on your part. I also like it when you wash our cars after they are repaired. Wayne D. Roten"
5 star rating
Steve D R. from Westlake Village, CA on 7/4/2016 and their testimonial is:
"The complicated repair was well explained. The shop seems trustworthy."
5 star rating
David W. from Westlake Village, CA on 7/4/2016 and their testimonial is:
"Excellent service and transportation accommodations for me and my toddler. Also very impressed with the emailed report including photographs of parts in need of replacement/repair. This will be especially useful when I go to Honda for extended warranty work for a leaking bushing."
5 star rating
Pete & Barbara S. from Westlake Village, CA on 7/1/2016 and their testimonial is:
"Service as usual was a very comfortable and pleasant experience, They cover all the bases and explain what is necessary to be done."
5 star rating
Elizabeth R. from Westlake Village, CA on 6/30/2016 and their testimonial is:
"Painless. They are professional, helpful, friendly, and prices are more than reasonable."
5 star rating
Geraldine S. from Westlake Village, CA on 6/30/2016 and their testimonial is:
"The shop is always accommodating when I need to wait for the service to be done. Employees are kind and considerate of their customer's needs."
5 star rating
Jim R. from Westlake Village, CA on 6/29/2016 and their testimonial is:
"Excellent service, very professional, and thorough.......including the office staff."
5 star rating
Anonymous from Westlake Village, CA on 6/29/2016 and their testimonial is:
"Thank you for your excellent service, attitude and expertise--all rolled into one. Westlake is a wonderful operation with regard for people, where the employees all aim to make this a user-friendly place, in my opinion. Thank you, Westlake Independent! It is a pleasure."
5 star rating
Leroy H. from Westlake Village, CA on 6/27/2016 and their testimonial is:
"The staff is always They cheerful, friendly and very knowledgeable. They are always concerned that my car is running in tip top shape."
5 star rating
Percy J. from Westlake Village, CA on 6/25/2016 and their testimonial is:
"Very satisfactory service and at reasonable cost."
5 star rating
Anonymous from Westlake Village, CA on 6/25/2016 and their testimonial is:
"I was out of town while my car was being repaired and had a few conversations with Craig about the cost of the repairs of my starter and cruise control. When my wife picked up the car and told me the price of the repairs their was a pretty big difference between what i was expecting and what the bill was. We talked about 850 as the price plus tax and the final bill was about 100 more than that. this number did include tax but i still was a bit surprised. Tom"
5 star rating
Don K. from Westlake Village, CA on 6/23/2016 and their testimonial is:
"great work and thoroughly done as always."
5 star rating
Dan & Ann C. from Westlake Village, CA on 6/17/2016 and their testimonial is:
"Honest, knowledgable, reliable, punctual, and fair. Westlake Independent is the only auto repair shop that I fully trust with my vehicle. I have been a customer for almost 10 years, and I won't go anywhere else. Thanks Craig and team!"
5 star rating
Andrew O. from Westlake Village, CA on 6/17/2016 and their testimonial is:
"I have been with you for 15 years with all of my Hondas. I live in Oxnard and the inconvenience of the distance is well worth the quality of service I receive at your facility."
5 star rating
Gail P. from Westlake Village, CA on 6/16/2016 and their testimonial is:
"I was surprised by the thorough inspection of my car. All I went in for was an oil change and I left with an inspection check list and photos (including pictures of the guys who worked on the car)! Great way to keep records! I'll repeat what I saw on another review. It's like Disneyland for your car!"
5 star rating
John R. from Westlake Village, CA on 6/15/2016 and their testimonial is:
"Outstanding: I called at 9:30 to set up an appointment for sometime this week to address the remaining priority items from the previous analysis. Craig asked if I could get it down there that same morning, I did and you did the work, including staying a bit late to get it all done. Plus Craig gave me guidance on best ways to address some related questions, which I've already done. Could not be happier with the overall process: 1) you did the complete analysis (some weeks ago); 2) we immediately addressed the safety issues + overdue service; 3) this week you addressed the remaining priority issues; and 4) yesterday I got my back-up key + arranged for interior upholstery repairs based on your recommendations."
5 star rating
Annalisa M. from Westlake Village, CA on 6/11/2016 and their testimonial is:
"Excellent service as usual."
5 star rating
Robert N. from Westlake Village, CA on 6/11/2016 and their testimonial is:
"Simply another string of superlatives! How you might get better beats me.. Unless everything were free. Not likely."
5 star rating
Anonymous from Westlake Village, CA on 6/10/2016 and their testimonial is:
"5-STAR"
5 star rating
Tim W. from Westlake Village, CA on 6/4/2016 and their testimonial is:
"The work done is always good!!"
5 star rating
Anonymous from Westlake Village, CA on 6/4/2016 and their testimonial is:
"This is my second time I've taken my Acura to WI, and once again I'm very happy. The work was done right the first time, on time and on-budget with no surprises."
5 star rating
Ron & Roz C. from Westlake Village, CA on 6/3/2016 and their testimonial is:
"Excellent service is the norm here. Westlake Independent is why we drive only Hondas."
5 star rating
Larry & Debbie B. from Westlake Village, CA on 6/2/2016 and their testimonial is:
"My car was in desperate need of a wheel alignment, and Westlake Independent did a great job. Thank you Bruce and staff for all your help! Always professional, always wonderful service."
5 star rating
Dorothy H. from Westlake Village, CA on 5/28/2016 and their testimonial is:
"No complaints. No matter when I go in they are always helpful. I appreciate the work they do."
5 star rating
Mina L. from Westlake Village, CA on 5/26/2016 and their testimonial is:
"Excellent shop with super nice people. My new roof rack on my minivan looks great. The job was done super quick. Really appreciated that everyone in the shop was friendly and courteous, especially Norman! We'll be back and we'll tell friends about this honest and friendly shop."
5 star rating
Dale A. from Westlake Village, CA on 5/26/2016 and their testimonial is:
"Westlake Independent Honda continues to provide excellent service."
5 star rating
Lynn S. from Westlake Village, CA on 5/25/2016 and their testimonial is:
"They maintain the health of my car to my satisfaction and are very polite."
5 star rating
Gail S. from Westlake Village, CA on 5/21/2016 and their testimonial is:
"I have been a customer of Westlake Independent for over 15 years and have been a satisfied customer for all of those years. Additionally I have purchased three cars from them in that time and have been so happy with each of them. I am still driving one of them as is my son. The mechanics are the best; Bruce Nation, the owner is always there to make one feel welcome as is the rest of his staff! There is a reason that this business is rated best in the area... it is because they stand behind their work and they put their customers first. One cannot go wrong when one drives into this business."
5 star rating
Mare D. from Westlake Village, CA on 5/21/2016 and their testimonial is:
"Always helpful,courteous, clean."
5 star rating
William & Anne N. from Westlake Village, CA on 5/20/2016 and their testimonial is:
"As always, very friendly, personal, and professional service."
5 star rating
Barbara N. from Westlake Village, CA on 5/18/2016 and their testimonial is:
"I always enjoy going to Westlake Independent. Their service is excellent and they keep their customers informed about what is needed and why."
5 star rating
Hilary B. from Westlake Village, CA on 5/18/2016 and their testimonial is:
"As usual, Bruce and his team came through for me. Car was fixed fast, within the time frame promised and all costs were explained to me thoroughly. I live 2-min from the Honda dealership but I go out of my way to bring my Odyssey here everytime."
5 star rating
Bob L. from Westlake Village, CA on 5/17/2016 and their testimonial is:
"Incredible service. Makes me want to buy another Honda just so I can keep going to these guys."
5 star rating
Millie H. from Westlake Village, CA on 5/17/2016 and their testimonial is:
"Excellent as usual. I especially liked the picture of the pecans in my engine. Most likely put there by a squirrel I named "Charming Charlie". He is an expensive little dude but I still love him. But I'm NOT giving him any more nuts."
5 star rating
Ann & Ron S. from Westlake Village, CA on 5/14/2016 and their testimonial is:
"We have become spoiled over the years with the friendly people, competent diagnosis and excellent work. The Westlake Independent people always work with us to keep costs down and to let us know of repairs that we need to plan for in the future. Wouldn't take my cars anywhere else."
5 star rating
Ken B. from Westlake Village, CA on 5/14/2016 and their testimonial is:
"Tops in every way, as usual."
5 star rating
Susie & Robert Z. from Westlake Village, CA on 5/14/2016 and their testimonial is:
"Always a pleasure to visit Westlake Independent! Their service is both friendly and thorough. And I love the free car wash :)"
5 star rating
Anonymous from Westlake Village, CA on 5/10/2016 and their testimonial is:
"First rate service with fair prices."
5 star rating
Anonymous from Westlake Village, CA on 5/10/2016 and their testimonial is:
"VERY PROFESSIONAL,EFFICIENT, HELPFUL , AND CARING."
5 star rating
Sarah G. from Westlake Village, CA on 5/9/2016 and their testimonial is:
"Thank you for providing good service. The added photos and updates via email is a great addition! Thanks."
5 star rating
Bill F. from Westlake Village, CA on 5/7/2016 and their testimonial is:
"Once again from beginning to picking up my car the experience was terrific. I can't say enough good things about Craig who is very knowledgable and friendly ! Thanks Westlake Honda!"
5 star rating
Pat O. from Westlake Village, CA on 5/7/2016 and their testimonial is:
"Outstanding service!!!"
5 star rating
Jennifer S. from Westlake Village, CA on 5/3/2016 and their testimonial is:
"Norman was very helpful! I will not hesitate to bring my Acura back for its next service appointment."
5 star rating
Louis & Janet H. from Westlake Village, CA on 4/29/2016 and their testimonial is:
"You did a great job in taking care of my Accord"
5 star rating
Kay H. from Westlake Village, CA on 4/29/2016 and their testimonial is:
"Great as always. Thanks"
5 star rating
Anonymous from Westlake Village, CA on 4/21/2016 and their testimonial is:
"Friendly service. Reasonable prices. Highly recommend."
5 star rating
Anonymous from Westlake Village, CA on 4/21/2016 and their testimonial is:
"quality service, prompt and efficient."
5 star rating
Abbe & Doug B. from Westlake Village, CA on 4/19/2016 and their testimonial is:
"Everything went smooth. Service was great and the car is running great. Thanks Norman and all the staff"
5 star rating
Anonymous from Westlake Village, CA on 4/16/2016 and their testimonial is:
"When our kids got their licenses, we bought them Hondas because of these guys. THE BEST!"
5 star rating
Darryl & Jadene T. from Westlake Village, CA on 4/14/2016 and their testimonial is:
"Great service as always"
5 star rating
George K. from Westlake Village, CA on 4/14/2016 and their testimonial is:
"excellent, as always!"
5 star rating
Brandon M. from Westlake Village, CA on 4/13/2016 and their testimonial is:
"These guys are the best. They take great care of each & every customer (and vehicle) -"
5 star rating
Denise* R. from Westlake Village, CA on 4/9/2016 and their testimonial is:
"As always I received great service.Thanks!"
5 star rating
Anonymous from Westlake Village, CA on 4/9/2016 and their testimonial is:
"It was very good. I am very happy with the service all the time!"
5 star rating
Anonymous from Westlake Village, CA on 4/5/2016 and their testimonial is:
"Very personable, knowledgeable and honest in communicating what my NSX called for! Had a coolant leak and they advised of a needed thermostat, expansion tank, bled the system and refilled with Type 2 coolant. Runs great! Will be a return customer..."
5 star rating
Anonymous from Westlake Village, CA on 4/4/2016 and their testimonial is:
"Everything was perfect except the wait when I dropped off my car. The office was short-staffed, so I spent at least 20 minutes waiting just to sign and leave my car at 7am. But I completely understand that this sort of thing can happen, especially on the one Saturday a month that they are open, and I've always had great service otherwise."
5 star rating
Anonymous from Westlake Village, CA on 4/2/2016 and their testimonial is:
"Great as always. Friendly. Reliable. Efficient. This is why I keep coming back."
5 star rating
Anonymous from Westlake Village, CA on 4/1/2016 and their testimonial is:
"They're always professional and prompt with service."
5 star rating
Joyce M. from Westlake Village, CA on 3/30/2016 and their testimonial is:
"The mechanics and managers at Westlake Independent Honda all tried to hear noises from my car as they drove it, but no one heard the noise that led me to take the car in for repair. They then looked at everything on the car they could think of that might cause the noise I heard. Eventually, they deduced the noise might be coming from the rear brakes that showed signs of wear. I am grateful for their efforts to take care of my car and put my mind at ease."
5 star rating
Margretta A. from Westlake Village, CA on 3/30/2016 and their testimonial is:
"I have been going to I.W.H. for 15 years would not go any where else."
5 star rating
Kathy & Bill M. from Westlake Village, CA on 3/26/2016 and their testimonial is:
"As usual the customer service was excellent! Too bad they don't work on other makes of cars. Would love to take our other car there!!!"
5 star rating
Joann Z. from Westlake Village, CA on 3/24/2016 and their testimonial is:
"As usual service was excellent."
5 star rating
Anonymous from Westlake Village, CA on 3/24/2016 and their testimonial is:
"All staff was great; got my job done very satisfactory"
5 star rating
Mason S. from Westlake Village, CA on 3/22/2016 and their testimonial is:
"Excellent"
5 star rating
Bob F. from Westlake Village, CA on 3/18/2016 and their testimonial is:
"It is said there are 2 things certain in life -death and taxes."
5 star rating
Anonymous from Westlake Village, CA on 3/17/2016 and their testimonial is:
"Great!! Everything about this place is great! Great service and great people, you get that personal service that you don't see to much these days."
5 star rating
Anonymous from Westlake Village, CA on 3/15/2016 and their testimonial is:
"Top shop with exceptionally knowledgeable and helpful staff..."
5 star rating
Jill F. from Westlake Village, CA on 3/15/2016 and their testimonial is:
"Everything was great except our advisor didn't call us back in the time frame he said to discuss what work was needed on our car even after 2 calls to the office. We were told he was on a call and I finally had to ask to speak with someone else, which the receptionist was hesitant to do. It was a bit frustrating."
5 star rating
Anonymous from Westlake Village, CA on 3/15/2016 and their testimonial is:
"I have started to bring my 06 Honda civic and 07 Honda element over for service and I have to say I am very pleased with the quality of service and knowledgeable staff. They definitely take the time to make sure you are satisfied with your service and have addressed any issues or concerns. Its that personal quality of service that makes all the difference. I highly recommend you bring your car to them!"
5 star rating
Matt E. from Westlake Village, CA on 3/12/2016 and their testimonial is:
"Wonderful experience. They are always competent and friendly."
5 star rating
Barry E. from Westlake Village, CA on 3/10/2016 and their testimonial is:
"Service was great as it always is. They really take good care of your car."
5 star rating
Bob F. from Westlake Village, CA on 3/10/2016 and their testimonial is:
"I've been a customer since 1988 when Bruce was a 1 man operation. Expertise, integrity, reliability, honesty, and caring are all descriptive words for W/I. They have cared for 5 Hondas,"
5 star rating
Anonymous from Westlake Village, CA on 3/10/2016 and their testimonial is:
"Norman, our service writer, was very helpful and even though he had bad news regarding our CRV, we felt he did not pressure us to do unnecessary work. Car was done on time and washed as well."
5 star rating
Linda S. from Westlake Village, CA on 3/10/2016 and their testimonial is:
"Always excellent service!!"
5 star rating
Mark W G. from Westlake Village, CA on 3/9/2016 and their testimonial is:
"Great service as always, thank you for keeping our Honda in top form!"
5 star rating
Anonymous from Westlake Village, CA on 3/8/2016 and their testimonial is:
"The personnel is always friendly and the shop spotless."
5 star rating
Michael J. from Westlake Village, CA on 3/8/2016 and their testimonial is:
"Excellent"
5 star rating
Edward G. from Westlake Village, CA on 3/6/2016 and their testimonial is:
"I have always had a positive experience at Westlake Independent. I completely trust them. I travel over 50 miles, even for an oil change. Thanks Westlake."
5 star rating
Richard & Matt J. from Westlake Village, CA on 3/5/2016 and their testimonial is:
"As always the entire staff are friendly, informative and helpful in all aspects of automotive repair. From service writing to diagnosing to repair I always receive great care ansd service. Thank you once again!"
5 star rating
Anonymous from Westlake Village, CA on 3/5/2016 and their testimonial is:
"Excellent service and honest."
5 star rating
Don K. from Westlake Village, CA on 3/5/2016 and their testimonial is:
"Superb, thorough and conscientious service. They won't let you out unless all aspects of your car are good to go."
5 star rating
Lowell R. from Westlake Village, CA on 3/4/2016 and their testimonial is:
"Craig at Westlake Independent provided excellent service."
5 star rating
Patrick L. from Westlake Village, CA on 3/3/2016 and their testimonial is:
"If you don't have to go to the dealer, this is the place to go"
5 star rating
Bob F. from Westlake Village, CA on 2/27/2016 and their testimonial is:
"As always, these folks are the best! This shop represents everything one could hope for in an auto repair facility: Competence, integrity, and reasonable rates. I would never take my Acura anywhere else!"
5 star rating
Anonymous from Westlake Village, CA on 2/26/2016 and their testimonial is:
"Bruce and his crew at Westlake Independent are"
5 star rating
Howard & Vicki S. from Westlake Village, CA on 2/25/2016 and their testimonial is:
"Always great service and treatment. WLIH is the reason my CRV has 200k+ miles."
5 star rating
George K. from Westlake Village, CA on 2/25/2016 and their testimonial is:
"As always, great service!"
5 star rating
Anonymous from Westlake Village, CA on 2/24/2016 and their testimonial is:
"Great service, as always!"
5 star rating
Jackie & Terry J. from Westlake Village, CA on 2/24/2016 and their testimonial is:
"As always, my experience this week with Westlake Independent was excellent."
5 star rating
John B. from Westlake Village, CA on 2/24/2016 and their testimonial is:
"As usual great service."
5 star rating
Wendy C. from Westlake Village, CA on 2/22/2016 and their testimonial is:
"Once again, Bruce and the others took great care of my car. They solved the problem of the air conditioner and noticed we needed an alignment to avoid ruining the tires. We have been taking our 3 hondas to Westlake Independent for years and would not go anywhere else."
5 star rating
John B. from Westlake Village, CA on 2/20/2016 and their testimonial is:
"Terrific. I'm always confident that I'm getting the best diagnostics and service."
5 star rating
Anonymous from Westlake Village, CA on 2/20/2016 and their testimonial is:
"Good reception and service; but very long wait"
5 star rating
Mike B. from Westlake Village, CA on 2/18/2016 and their testimonial is:
"First lets start out by saying AWESOME!! The last thing in my life that I need is mechanical problems with my car. In fact just lately I was thinking of buying something other than a Acura or Honda. After this last service on my 2007 Accird Coupe. I just can't ever conceive of buying anything else, why? Because of Westlake Independant Honda Acura. They are the best period. They know theses cars inside and out and none better."
5 star rating
Jenna F. from Westlake Village, CA on 2/16/2016 and their testimonial is:
"Can you fix the spelling of my name to Jenna? Thank you."
5 star rating
Anonymous from Westlake Village, CA on 2/13/2016 and their testimonial is:
"Superior. Craig is my hero."
5 star rating
Dennis N. from Westlake Village, CA on 2/11/2016 and their testimonial is:
"I have been going to them for 3 years, since moving to the area. They do excellent work, at fair prices, and they are very honest in their approach to helping me maintain my Acura. They have a great business model, and are very referable."
5 star rating
Steve M. from Westlake Village, CA on 2/10/2016 and their testimonial is:
"Excellent shop. I've been using Westlake Independent for about four years and I'm a "newbe" with these guys. Excellent work at fair prices."
5 star rating
Tavia D. from Westlake Village, CA on 2/8/2016 and their testimonial is:
"Outstanding attention to detail."
5 star rating
Bob F. from Westlake Village, CA on 2/6/2016 and their testimonial is:
"I couldn't be more pleased with the service I get for my treasured 2002 Acura RL at Westlake Independent. They are very knowledgeable and highly competent and I have complete trust and confidence in their advice about my car. Bruce runs a great service facility!"
5 star rating
Anonymous from Westlake Village, CA on 2/4/2016 and their testimonial is:
"Everybody is great, tested my battery on my crosstrec and found it bad, thought I maybe under warranty and sent me to the dealership, which repalced it,,, You guys saved me alot of money ,,,, thanks"
5 star rating
Larry J. from Westlake Village, CA on 2/3/2016 and their testimonial is:
"They always solve my problem and give me the best price for really great service, even if it is only an oil change."
5 star rating
Bruce K. from Westlake Village, CA on 2/2/2016 and their testimonial is:
"Excellent service as always"
5 star rating
Diane W. from Westlake Village, CA on 2/2/2016 and their testimonial is:
"Pleasant staff, clear explanations, compétent and expected service. Cost in line with expectations. Trustworthy, reasonably priced service is why I'll continue to use Westlake"
5 star rating
Julianne & Chris H. from Westlake Village, CA on 1/30/2016 and their testimonial is:
"I brought my car in for a new brake light, I didn't think there was time for the other maintenance items I knew needed to be done. After an hour the guys at Westlake Independent had everything done! Great experience!"
5 star rating
Kathy H. from Westlake Village, CA on 1/29/2016 and their testimonial is:
"As usual, the service was great. I couldn't ask for better service, and nicer staff. This makes my life so much easier, and my car happier too! Thank you for years of wonderful service."
5 star rating
Jeremy H. from Westlake Village, CA on 1/29/2016 and their testimonial is:
"Great service, fair prices!"
5 star rating
Anonymous from Westlake Village, CA on 1/28/2016 and their testimonial is:
"always courteous, professional, competent and trustworthy! grateful they are there to handle our cars' needs"
5 star rating
Brian R. from Westlake Village, CA on 1/27/2016 and their testimonial is:
"I trust Craig and Bruce and their crew. In the automotive repair world, that says a lot."
5 star rating
Barbara N. from Westlake Village, CA on 1/27/2016 and their testimonial is:
"Excellent, efficient service as usual and everyone is so courteous and friendly. They even made my dogs feel welcome!"
5 star rating
Michael A. from Westlake Village, CA on 1/27/2016 and their testimonial is:
"Thank You, Bruce, Craig & Misty for all of your Excellent Service and Advise on my 2008 SUBARU Legacy, I Greatly Appreciate It! I will certainly be back for future Service and Repairs and I would not hesitate to refer you to Friends and Family in the future. - Michael."
5 star rating
Tom A. from Westlake Village, CA on 1/26/2016 and their testimonial is:
"as always, the best service."
5 star rating
Vera B. from Westlake Village, CA on 1/26/2016 and their testimonial is:
"I am extremely pleased with the kind of care you give my car and thank you so much for keeping it in excellent running condition. Your staff is very helpful and your work is excellent."
5 star rating
Don K. from Westlake Village, CA on 1/25/2016 and their testimonial is:
"As usual, prompt, top-notch service."
5 star rating
Robert H. from Westlake Village, CA on 1/24/2016 and their testimonial is:
"I know when I bring my Acura and Honda in for servicing, we will get the job done right, at a competitive price, and with great service! Everyone there knows your name and treats you like you are part of their family. All of the mechanics, and the management by the way, are all Honda trained - and good at it! That's why I bought another Honda product for my wife - I love and trust the facility and didn't want to search for another mechanic for another make and model car."
5 star rating
Anonymous from Westlake Village, CA on 1/22/2016 and their testimonial is:
"WESTLAKE INDEPENDENT PROVIDES EFFICIENCY,, INTEGRITY, OUTSTANDNG CUSTOMER SERVICE, FRIENDLINESS.. THE BEST OF THE BEST!!"
5 star rating
Holly D. from Westlake Village, CA on 1/21/2016 and their testimonial is:
"Went in for an oil change. I waited and was out within the hour!"
5 star rating
Bill F. from Westlake Village, CA on 1/20/2016 and their testimonial is:
"Prompt courteous service from the check in crew to the shuttle guys. Craig is always professional and clear with the work that needs to be done and why. Thanks!! Bill"
5 star rating
Roy & Sandy E. from Westlake Village, CA on 1/20/2016 and their testimonial is:
"A good and thorough job as always."
5 star rating
Harrison** W. from Westlake Village, CA on 1/14/2016 and their testimonial is:
"The people and the quality of work at Westlake Independent Honda are just absolutely outstanding. My wife and I trust them complelety and appreciate their friendly, courteous and honest service. We've been with them for more than 15 years. They would go out of their way to help us out even if it meant business for someone else because it was the right thing to do. As an example, our car barely started up recently so we brought the car in for them to look at. Craig, our Service Manger, told us that the battery was failing and it was leaking acid. He said the battery should be replaced, but also added that it was still under warranty and that we should talk with Honda. So we took our car to the local Honda dealer; but when the dealer said they couldn't do anything for us, Craig arranged a ride for us to pick up our car from the dealership later that afternoon and put in a new battery within 15 minutes. That's outstanding honest service with a capital "S"."
5 star rating
Susie & Robert Z. from Westlake Village, CA on 1/13/2016 and their testimonial is:
"Alway very thorough, friendly service. They really know their stuff!"
5 star rating
Anonymous from Westlake Village, CA on 1/11/2016 and their testimonial is:
"Always such a great experience! Such nice people, easy to get everything taken care of and in a professional and friendly manner. I completely trust everyone here, unlike so many auto centers."
5 star rating
Camille B. from Westlake Village, CA on 1/10/2016 and their testimonial is:
"Above and beyond with personal care."
5 star rating
Joe & Kathy F. from Westlake Village, CA on 1/9/2016 and their testimonial is:
"Purchased new tires for MDX after pricing Michelin's at tire outlet, which is what provided excellent overall performance and long life on previous MDX. Michelins for this MDX were prohibitevely expensive, so Westlake Independent provided a different tire which I'm assured will give satisfactory service and performance."
5 star rating
Nigel B. from Westlake Village, CA on 1/9/2016 and their testimonial is:
"Always great service!"
5 star rating
Carol/steve A. from Westlake Village, CA on 1/9/2016 and their testimonial is:
"I always bring our Hondas, current Pilot and other models previously, to Westlake Independent. I have never had a problem with the guys being upfront and honest about what should or needs to be done and how soon."
5 star rating
Anonymous from Westlake Village, CA on 1/7/2016 and their testimonial is:
"Great. Been doing business with them for over 20 years"
5 star rating
Alit R. from Westlake Village, CA on 1/1/2016 and their testimonial is:
"Always great service."
5 star rating
Jill M. from Westlake Village, CA on 1/1/2016 and their testimonial is:
"Attention to detail is what Westlake Independent is all about. Thank you all, and all the best for the New Year."
5 star rating
Arnie G. from Westlake Village, CA on 12/30/2015 and their testimonial is:
"Bruce runs a first class outfit. Always provides excellent customer support!"
5 star rating
Mike & Diane M. from Westlake Village, CA on 12/24/2015 and their testimonial is:
"Always great service"
5 star rating
Gary S. from Westlake Village, CA on 12/23/2015 and their testimonial is:
"As always, Bruce and company came thru for me. Great personal service, on time, fair price and very knowledgeable.. I am a repeat customer, and would recommend their work to anyone....which they won't disappoint. Happy holidays....Gary Suozzi"
5 star rating
Dennis N. from Westlake Village, CA on 12/20/2015 and their testimonial is:
"I feel confident that the service and advice I get is trustworthy, professional, and competent. I wish more businesses were run like Westlake Independent."
5 star rating
Jim/susan P. from Westlake Village, CA on 12/19/2015 and their testimonial is:
"As always the service at Westlake Independent is 5 STAR!"
5 star rating
Anonymous from Westlake Village, CA on 12/19/2015 and their testimonial is:
"Absolutely Excellent. Thank You ... !"
5 star rating
Anonymous from Westlake Village, CA on 12/19/2015 and their testimonial is:
"efficient and work completed on time"
5 star rating
Anonymous from Westlake Village, CA on 12/18/2015 and their testimonial is:
"Friendly & efficient."
5 star rating
Jim/susan P. from Westlake Village, CA on 12/18/2015 and their testimonial is:
"It is always great. You have serviced my Acura's for years!"
5 star rating
Tavia D. from Westlake Village, CA on 12/16/2015 and their testimonial is:
"Superior service as always!"
5 star rating
Tom D. from Westlake Village, CA on 12/14/2015 and their testimonial is:
"Great fast service like alway! Thanks!"
5 star rating
Anonymous from Westlake Village, CA on 12/13/2015 and their testimonial is:
"The crew at Westlake Independent Honda are thorough and recommend only what is necessary. I can depend on them taking good care of my car."
5 star rating
Anonymous from Westlake Village, CA on 12/12/2015 and their testimonial is:
"Friendly and efficient as always!"
5 star rating
Anonymous from Westlake Village, CA on 12/12/2015 and their testimonial is:
"Terrific service and they managed to take care of my car the same day that I called asking for an appt."
5 star rating
Daniel & Kevin P. from Westlake Village, CA on 12/12/2015 and their testimonial is:
"super well done"
5 star rating
Jeanne F. from Westlake Village, CA on 12/11/2015 and their testimonial is:
"The most competent and fair service in the Conejo Valley."
5 star rating
Prentiss K. from Westlake Village, CA on 12/10/2015 and their testimonial is:
"Service was excellent and prompt while I waited for my car. The service expert gave me practical choices and good advice. The waiting room was quiet, comfortable, and conducive to productive concentration."
5 star rating
Laurie K. from Westlake Village, CA on 12/10/2015 and their testimonial is:
"Great service. Wouldn't go anywhere else for my Acura."
5 star rating
Robert B J. from Westlake Village, CA on 12/9/2015 and their testimonial is:
"Great people with honest and open review of required work for your car. I have been bringing my car here since 1990 and would highly recommend this service institution over anywhere else."
5 star rating
Anonymous from Westlake Village, CA on 12/9/2015 and their testimonial is:
"Very professional, always courteous and helpful. Eager to explain everything that has been done to the vehicle, and why it needed to be done."
5 star rating
Anonymous from Westlake Village, CA on 12/5/2015 and their testimonial is:
"Always great service! They remember you and your car as if you are in their family."
5 star rating
Craig C. from Westlake Village, CA on 12/3/2015 and their testimonial is:
"Very friendly, knowledgeable bunch of technicians that have the customer in the forefront of their operation."
5 star rating
Scott P. from Westlake Village, CA on 12/1/2015 and their testimonial is:
"Always top notch service"
5 star rating
Thomas H. from Westlake Village, CA on 11/29/2015 and their testimonial is:
"It is such a pleasure knowing when I bring my cars to Westlake Independent the work will be"
5 star rating
John C. from Westlake Village, CA on 11/26/2015 and their testimonial is:
"As always, great service - Norm met our time constraint on a hectic day."
5 star rating
Bob L. from Westlake Village, CA on 11/25/2015 and their testimonial is:
"Super kind. Super knowledgable staff. The best!"
5 star rating
Ann W. from Westlake Village, CA on 11/21/2015 and their testimonial is:
"IF YOU WANT GOOD SERVICE, FRIENDLY PEOPLE THIS IS THE PLACE TO GO. i WOULD NOT TRUST MY HONDA TO ANYONE ELSE BUT WESTLAKE HONDA AND I HAVE BEEN GOING THERE FOR OVER 25 YEARS."
5 star rating
Theresa R. from Westlake Village, CA on 11/21/2015 and their testimonial is:
"I always appreciate the work. It's just that it is so expensive to have service here. I may compare with other independent Honda service companies in the future. I really trust Westlake Independent Honda. It's just that I can barely afford the bill for service and the mechanics' labor fee is 50% of the bill."
5 star rating
Karen D. from Westlake Village, CA on 11/20/2015 and their testimonial is:
"Yesterday was my first visit to Westlake Independent. I found the staff helpful, friendly and knowledgeable. This will be my new "go to" place for car service!"
5 star rating
Anonymous from Westlake Village, CA on 11/19/2015 and their testimonial is:
"Excellent service on my car."
5 star rating
Anonymous from Westlake Village, CA on 11/13/2015 and their testimonial is:
"Since I found Westlake Independent, I would not even consider changing my service dealer."
5 star rating
Mike S. from Westlake Village, CA on 11/13/2015 and their testimonial is:
"Excellent service and honest place."
5 star rating
Mildred K. from Westlake Village, CA on 11/13/2015 and their testimonial is:
"AS ALWAYS, WESTLAKE INDEPENDENT IS THE BEST EVER! THROUGHOUT THE YEARS, THEY HAVE BEEN PROFESSIONAL, EFFICIENT, DEPENDABLE, COURTEOUS, AND IN ADDITION, THEY HAVE INTEGRITY."
5 star rating
Anonymous from Westlake Village, CA on 11/7/2015 and their testimonial is:
"always great service. Now that I moved I drive an hour to get there rather than going to anyone local because I trust Westlake Independent Honda more than anyone to work on my car. Plus they are always courteous and professional."
5 star rating
Linda S. from Westlake Village, CA on 11/5/2015 and their testimonial is:
"They are always great!!! Have recommended them many times!!"
5 star rating
Steven B. from Westlake Village, CA on 11/2/2015 and their testimonial is:
"As always, dependable honest service without someone trying to sell me more than I actually need."
5 star rating
Kevin R. from Westlake Village, CA on 10/31/2015 and their testimonial is:
"Always amazing! Craig is the man"
5 star rating
Anonymous from Westlake Village, CA on 10/29/2015 and their testimonial is:
"They always take care of business, have been taking care of our cars for years."
5 star rating
Anonymous from Westlake Village, CA on 10/25/2015 and their testimonial is:
"THE BEST!"
5 star rating
Don K. from Westlake Village, CA on 10/25/2015 and their testimonial is:
"Top-notch, reliable, thorough service as ALWAYS. Bruce and his team are as good as it gets. Been servicing here going back to 2000."
5 star rating
Anonymous from Westlake Village, CA on 10/24/2015 and their testimonial is:
"The best auto service experience I ever had in California. What a combination, an Accord looked after by Westlake Independent!"
5 star rating
Barbara H. from Westlake Village, CA on 10/23/2015 and their testimonial is:
"I requested an early appointment ,so I could wait for my car the result was perfect."
5 star rating
Glenn & Pamela D. from Westlake Village, CA on 10/23/2015 and their testimonial is:
"Great"
5 star rating
Gaye M. from Westlake Village, CA on 10/22/2015 and their testimonial is:
"Westlake is the best quality ever!"
5 star rating
Kathy & Rich H. from Westlake Village, CA on 10/21/2015 and their testimonial is:
"Excellent service as always!"
5 star rating
Anonymous from Westlake Village, CA on 10/20/2015 and their testimonial is:
"I gave Westlake Independent a visit based on my co-workers recommendation, and they did not disappoint. Entire staff is friendly, knowledgeable, and professional. Service is better than any of the surrounding Honda dealerships."
5 star rating
Anonymous from Westlake Village, CA on 10/19/2015 and their testimonial is:
"Westlake Independent did an excellent job on our Subaru Forester. We took it in for a timing belt replacement but since it was the first time seeing this car they did a complimentary inspection and identified a number of items we need to keep an eye on. Our Subaru is used in the desert and gets punished a lot by the elements, so maintenance is very important to us. A special touch they did as well was to"
5 star rating
Arlene W. from Westlake Village, CA on 10/18/2015 and their testimonial is:
"I have been a customer for over 20 years and trust them completely.to take care of my Honda I especially like Craig because he is so patient and explains everything. They are the best!!!!"
5 star rating
Andrea V. from Westlake Village, CA on 10/17/2015 and their testimonial is:
"Great experience! So accommodating. Everyone, from the receptionist and the service writer, to the complimentary pick up driver, is so nice. I love this place."
5 star rating
Anonymous from Westlake Village, CA on 10/16/2015 and their testimonial is:
"Really great work and great hospitality. Thanks ..."
5 star rating
Anonymous from Westlake Village, CA on 10/16/2015 and their testimonial is:
"I've been servicing my cars here for years for good reason. Westlake independent is ALWAYS honest and dependable, exactly what I want from a service business."
5 star rating
Anonymous from Westlake Village, CA on 10/15/2015 and their testimonial is:
"The absolute best."
5 star rating
Anonymous from Westlake Village, CA on 10/15/2015 and their testimonial is:
"Very happy with the service provided!! Everyone is always friendly and willing to help! Thank you"
5 star rating
Barry E. from Westlake Village, CA on 10/14/2015 and their testimonial is:
"Great service as usual"
5 star rating
Geraldine S. from Westlake Village, CA on 10/13/2015 and their testimonial is:
"Just needed an oil change today, but as always the service was great."
5 star rating
Ken B. from Westlake Village, CA on 10/10/2015 and their testimonial is:
"As a first time customer I'm extremely impressed with the competence and thoroughness of the technical staff, and the communication of the service writers. This is my service facility from now on."
5 star rating
Eileen K. from Westlake Village, CA on 10/9/2015 and their testimonial is:
"information contained in this directory is updated 6 days per week, excluding holidays, Sundaysii. I have been going here for 20 years . They are great! Always professional and helpful. They make sure that I am always satisfied and as a senior widow, they explain everything and tell you before performing any extra work. They provide transportation both ways. All personnel are friendly and knowledgeable.. Highly recommend."
5 star rating
Sharon S. from Westlake Village, CA on 10/8/2015 and their testimonial is:
"Thank you for accommodating my oil change on a Monday afternoon!"
5 star rating
Norm S. from Westlake Village, CA on 10/8/2015 and their testimonial is:
"Every done as promised on time. No surprises."
5 star rating
Jeff & Donna P. from Westlake Village, CA on 10/7/2015 and their testimonial is:
"Everything was done right the first time. Your staff kept us updated on how the repairs were coming along and when the car was ready to be picked up. Fine work at a fair price. Couldn't ask for anything most."
5 star rating
Johnny B. from Westlake Village, CA on 10/2/2015 and their testimonial is:
"I have had a humming noise from my front wheel side for months now. It was getting worse so I talked to a coworker & he suggested to see Bruce, founder of westlake independent auto. With myself talking to Bruce about my problem, himself going on a test drive to diagnose the problem, to getting a great price(compared to two other price quotes i had for this problem).This is such a great place to get this work done for my car. I had no appointment, it took hours but it was worth the wait. Every person at this shop was friendly, honest and got my car fixed with no attitude or disrespect at all. Thank you again. I will definitely return to this shop including giving awesome referrals to anyone to go here with car problems!"
5 star rating
Denise* R. from Westlake Village, CA on 10/2/2015 and their testimonial is:
"As always I received great service."
5 star rating
Mary Ellen L. from Westlake Village, CA on 10/1/2015 and their testimonial is:
"Knowledgeable, courteous and professional. Much appreciated."
5 star rating
Sharon S. from Westlake Village, CA on 9/30/2015 and their testimonial is:
"Everyone at Westlake Independent worked as a team. The minute I walked in the door, someone was helping me check in, even though it was a Monday morning, and the lobby was filled with customers. Once the receiptionist took my information, Bruce and Craig both consulted with me. Since this was my first visit with a 10+ year-old Accord, they decided to do a full inspection at no additional cost. They then gave me a full evaluation of the good and the needs-work with my car. Overall, very efficient."
5 star rating
Andrea M. from Westlake Village, CA on 9/29/2015 and their testimonial is:
"Westlake Independent is quite an efficiently run company. The diagnosis, and repair of my car were very streamlined and the customer service was impeccable. Will be switching from using Acura dealership (for the past 8 years) to using Westlake Independent!"
5 star rating
Anonymous from Westlake Village, CA on 9/29/2015 and their testimonial is:
"Wonderful service, as always!!"
5 star rating
Linda & Brent K. from Westlake Village, CA on 9/24/2015 and their testimonial is:
"They were able to take my car even though it was a busy day, and they got the service done"
5 star rating
John G. from Westlake Village, CA on 9/24/2015 and their testimonial is:
"After a service at Westlake Independent Honda, my 2009 Honda Fit runs like it did when it was new. My 1997 CRV had over 250,000 miles on it when I gave it to my grandson and it also ran like a new car. They really make the effort to get the job done right. I've recommended them to several friends and they report the the same excellent attention to detail that makes Westlake superior to virtually any Honda dealer's service and most other independents."
5 star rating
Tom D. from Westlake Village, CA on 9/22/2015 and their testimonial is:
"Excellent! Same day appointment for an emergency. In and out really fast! Thanks Craig."
5 star rating
Anonymous from Westlake Village, CA on 9/17/2015 and their testimonial is:
"Westlake Honda is the best."
5 star rating
Kathleen B. from Westlake Village, CA on 9/16/2015 and their testimonial is:
"Excellent as usual! We have 3 cars that have been serviced here for years. We've been extremely happy with their knowledge and service and recommend them often!!"
5 star rating
Anonymous from Westlake Village, CA on 9/14/2015 and their testimonial is:
"Everyone was very helpful. My Honda needed new tires and alignment. I'm very satisfied!"
5 star rating
Anonymous from Westlake Village, CA on 9/12/2015 and their testimonial is:
"Thanks for the great service and those added little touches that make me appreciate you all!"
5 star rating
Phyllis M. from Westlake Village, CA on 9/11/2015 and their testimonial is:
"Always friendly, competant service--no surprises!!!"
5 star rating
Steve M. from Westlake Village, CA on 9/10/2015 and their testimonial is:
"Always have received excellent service here. Wish I had known about Westlake Independent years earlier."
5 star rating
Robert D. from Westlake Village, CA on 9/9/2015 and their testimonial is:
"As ever, I got GREAT service and advice from W.L.A. Thank you!"
5 star rating
Pierre V. from Westlake Village, CA on 9/9/2015 and their testimonial is:
"YOUR FRIENDLY APROACH MADE US FEEL WELCOME IN YOUR OFFICE AND A TRUST"
5 star rating
Lisa/paul S. from Westlake Village, CA on 9/9/2015 and their testimonial is:
"Was able to get in on short notice to replace our Pilot's alternator...great and timely service as usual."
5 star rating
Lorna B. from Westlake Village, CA on 9/4/2015 and their testimonial is:
"Very impressive professional operation. They were right. I was wrong. They ssved me from making a 15K mistake."
5 star rating
Kathleen* B. from Westlake Village, CA on 9/4/2015 and their testimonial is:
"As always, Westlake independent is there when you need them. Stuck in Oxnard with a dead battery. AAA gave me a jump start and I immediately headed towards Westlake for the excellent service I've learned to expect from Bruce Nation and his team. Wasn't disappointed. Very quickly, I was back on the road, confident of the service I received."
5 star rating
Lowell R. from Westlake Village, CA on 9/4/2015 and their testimonial is:
"Westlake Independent always provides excellent service. I have recommended them to a number of friends."
5 star rating
Anonymous from Westlake Village, CA on 9/3/2015 and their testimonial is:
"Service was done on time. Waiting room and office staff were superb. Will continue to use was Westlake independence Honda dealer"
5 star rating
Alit R. from Westlake Village, CA on 9/2/2015 and their testimonial is:
"Thank you so much for all you do for my car. I feel so safe on the road due to your amazing service."
5 star rating
Larry J. from Westlake Village, CA on 9/2/2015 and their testimonial is:
"Norman saved the day for me. I was in ha hurry with appointments and I had A problem with a dead battery. He found the cause and recharged the battery in aboiut 30 minutes. My wife finally came for me so I decided to leave it for further review. Great job."
5 star rating
Vince Sr. T. from Westlake Village, CA on 9/2/2015 and their testimonial is:
"The entire staff are great people. And their work is the best."
5 star rating
Anonymous from Westlake Village, CA on 9/2/2015 and their testimonial is:
"Thank you once again for taking good care of my car."
5 star rating
Holly D. from Westlake Village, CA on 9/1/2015 and their testimonial is:
"Were able to do my needed service at the last minute. Thank You!"
5 star rating
Andrew W. from Westlake Village, CA on 8/28/2015 and their testimonial is:
"Westlake Independent has taken car of my cars (4 total) for 20 + years. M last experience was typical. I forgot to make an appointment but they fit me in anyway. After setting up the maintenance plan they discovered that we didn't need certain items and reduced the cost on their own initiative and I was able to substitute additional needed work, I have been able to keep 3 of my Acura's for over 10 years each due to their fine work."
5 star rating
Anonymous from Westlake Village, CA on 8/28/2015 and their testimonial is:
"Another stellar experience at Westlake Independent! They take care every step of the way and my car was sparkling clean when I picked it up. I'll never go anywhere else."
5 star rating
Margretta A. from Westlake Village, CA on 8/27/2015 and their testimonial is:
"Been going to Westlake Independent. for 15 years am more than pleased."
5 star rating
Anonymous from Westlake Village, CA on 8/26/2015 and their testimonial is:
"I will stay in the Honda and Acura brand just to keep these mechanics."
5 star rating
Richard J. from Westlake Village, CA on 8/26/2015 and their testimonial is:
"Always thorough and complete. Service and repairs 100%. If your car has a problem, Westlake Independent will find the cause and fix it for real. They have serviced my Hondas for years and are now keeping my Subaru in top shape."
5 star rating
Don K. from Westlake Village, CA on 8/26/2015 and their testimonial is:
"I'm a loyal WI customer since 2000. Brought my MDX in for routine oil change and was out in less than an hour. Quick, excellent service and my car feels like new despite 126k miles."
5 star rating
Jess M. from Westlake Village, CA on 8/22/2015 and their testimonial is:
"After getting the run around at two other shops, it was refreshing to deal with true Acura experts at Westlake Independent. Bruce was very friendly, extremely knowledgeable, and I am one very satisfied customer."
5 star rating
Steven B. from Westlake Village, CA on 8/21/2015 and their testimonial is:
"I had a great experience nice people great service and I'am very pleased with the work I had done. Very knowledgeable technicians. They addressed and took care of all the problems I had with my Honda Odyssey."
5 star rating
Hank B. from Westlake Village, CA on 8/21/2015 and their testimonial is:
"Always the best"
5 star rating
Geraldine S. from Westlake Village, CA on 8/18/2015 and their testimonial is:
"My Honda Accord just turned 300,000 miles due to the expert repair services I have received at Westlake Independent for almost 14 years. Thank you!"
5 star rating
Elisa H. from Westlake Village, CA on 8/15/2015 and their testimonial is:
"Their service is always amazing, professional and capable. I so wish all businesses conducted themselves the way they did, and held themselves to the same standard."
5 star rating
Brian R. from Westlake Village, CA on 8/14/2015 and their testimonial is:
"Dealing with WIHA is always a pleasant experience. In the shady world of automotive repair, honesty and trust are everything."
5 star rating
Tony & Lorraine A. from Westlake Village, CA on 8/13/2015 and their testimonial is:
"my appreciation for the great service and attention to detail."
5 star rating
Josephine C. from Westlake Village, CA on 8/7/2015 and their testimonial is:
"Thank you for your conscientious and thorough service. My car is running like a dream."
5 star rating
Brandon M. from Westlake Village, CA on 8/7/2015 and their testimonial is:
"These guys are the best. I've been going to them since moving to the area (after being referred over by a neighbor) and they have never let our family down. If you own a Honda, this is where you should be going for service."
5 star rating
Julie W. from Westlake Village, CA on 8/7/2015 and their testimonial is:
"Westlake Independent Honda is reliably good with auto service and repairs. They are professional and the staff is polite."
5 star rating
Edward G. from Westlake Village, CA on 8/5/2015 and their testimonial is:
"Thanks for taking good car of my car. My car is 5 years old, and it still runs like it's brand new."
5 star rating
Britt T. from Westlake Village, CA on 8/5/2015 and their testimonial is:
"Excellent service, friendly and helpful always make sure my car is in tip top conition so that I'm free from worries when on the road. Have been a customer since I bought my 1st Accord in 1989 and decided to buy another Honda because I wanted to stay with a repair shop that I have complete confidence. Was advised by a friend who owned a Honda to find a good independent repair service instead of going to a Dealer, I have never regretted taking his advice."
5 star rating
Anonymous from Westlake Village, CA on 8/5/2015 and their testimonial is:
"We are always very pleased with the service and care given at Westlake Independent."
5 star rating
Ellis & Marni S. from Westlake Village, CA on 8/5/2015 and their testimonial is:
"I can always rely on Westlake Independent to do their best in making sure my car is in top shape. They are very help in keeping costs reasonable & they have a very friendly & helpful staff."
5 star rating
Bob F. from Westlake Village, CA on 8/4/2015 and their testimonial is:
"I have been a customer since 1988. Westlake Independent has cared for 5 Hondas, the most recent of which I bought there in late 2006. This is the best car care shop I have ever used in 60 years of driving and living across the U. S."
5 star rating
Leslie M. from Westlake Village, CA on 8/1/2015 and their testimonial is:
"Craig was a doll and really helped me in an emergency. Bruce was very sweet as was Angela. Everyone was very helpful in helping me to get my car fixed and out the door the next day. I would give them an A plus rating. Its a well run company and the customer comes first."
5 star rating
Joyce M. from Westlake Village, CA on 8/1/2015 and their testimonial is:
"I have been a customer of Westlake Independent for many years because I judge the owners, staff and mechanics to be honest, well-trained for their positions and personable. On my last visit, I asked that the work be done quickly because I had time constraints. They willingly met my need."
5 star rating
Anonymous from Westlake Village, CA on 7/29/2015 and their testimonial is:
"The team at Westlake Independent is honest and takes good care of me and my cars! When considering a new or used car, I always look at Acura first because of their service!"
5 star rating
Nancy R. from Westlake Village, CA on 7/25/2015 and their testimonial is:
"The best service for your Honda or Acura in the Conejo Valley, period."
5 star rating
Tom & Nancy B. from Westlake Village, CA on 7/25/2015 and their testimonial is:
"I brought my van in because I was having a lot of shimming going on when I applied my brakes to stop. They did a thorough job discovering and correcting the cause of the shimming. Problem solved. I have been a costumer with Westlake Independent Honda for over 20 years because I trust the team there and the work they do. It is also the reason I have stayed loyal to Honda / Acura cars."
5 star rating
Larry J. from Westlake Village, CA on 7/23/2015 and their testimonial is:
"As always, great service and efficient work. Good job!"
5 star rating
Sharon S. from Westlake Village, CA on 7/22/2015 and their testimonial is:
"I always feel the service is excellent. It is nice to go somewhere where people know you - it has a small-town feel. I also feel that service and repairs are always justified and that I am never taken advantage of."
5 star rating
Anonymous from Westlake Village, CA on 7/21/2015 and their testimonial is:
"Very honest diagnosis and provided a great recommendation."
5 star rating
Richard M. from Westlake Village, CA on 7/21/2015 and their testimonial is:
"Excellent service at fair price done on time with clear explanations of work done. Helpful and friendly advisor staff."
5 star rating
Dani W. from Westlake Village, CA on 7/20/2015 and their testimonial is:
"Always excellent service.....I keep coming back....over 12 years now. I recommend Westlake Independent all the time. :)"
5 star rating
Ahavah B. from Westlake Village, CA on 7/19/2015 and their testimonial is:
"Service is always excellent. I keep buying Hondas so I don;t have to change mechanics"
5 star rating
Sherrell B. from Westlake Village, CA on 7/19/2015 and their testimonial is:
"Last time I was in, there was a man at the counter who said it was his first time there. I was tempted to say to him that he had brought his car to the right place because Westlake Independent Honda is the best place, the only place, to take a Honda, Acura, or Subaru -- hands down! My next car will have to be one of those cars because I don't trust any other shop to work on my car."
5 star rating
Lisa/paul S. from Westlake Village, CA on 7/15/2015 and their testimonial is:
"Better by far than all the local dealer shops I've been to. Westlake Independent is honest and reliable, they won't push unnecessary service on you. Been a customer for over ten years. Solid RECOMMEND."
5 star rating
Anonymous from Westlake Village, CA on 7/10/2015 and their testimonial is:
"Great customer service and they excel at their attention to detail."
5 star rating
Robert C. from Westlake Village, CA on 7/9/2015 and their testimonial is:
"excellent care as always"
5 star rating
Brian R. from Westlake Village, CA on 7/8/2015 and their testimonial is:
"Great, honest, reliable service as always. I'm on my third Honda with Westlake Independent and have been going there for 20 years."
5 star rating
Fran B. from Westlake Village, CA on 7/7/2015 and their testimonial is:
"I have found them to ALWAYS be fair, honest and professional. Whenever traveling to southern California, I make it a point to take my vehicle to them. Having done business with them from when they opened and even before from other shops they never let me down."
5 star rating
Pat P. from Westlake Village, CA on 7/7/2015 and their testimonial is:
"Always informative and helpful. Great service."
5 star rating
Susie & Robert Z. from Westlake Village, CA on 7/7/2015 and their testimonial is:
"Westlake Independent has great service and prices."
5 star rating
Margaret Ann & Richard G. from Westlake Village, CA on 7/1/2015 and their testimonial is:
"very satisfied, work completed in a timely manor. Everyone polite and friendly. They went out of their way to get us in and out quickly, but work was thoroughly done."
5 star rating
Anonymous from Westlake Village, CA on 6/29/2015 and their testimonial is:
"Very good all around. Mechanical work quickly and correctly"
5 star rating
Bob & Hollis M. from Westlake Village, CA on 6/27/2015 and their testimonial is:
"Great job, got me in and out on time. Highly recommend!"
5 star rating
Scott & Vicki A. from Westlake Village, CA on 6/26/2015 and their testimonial is:
"Craig handled my situation today, as I had my wife's Odyssey in for a replacement of the right front bearing. With the AAA discount, the price was even better than I thought. Don't forget to ask about the AAA discount."
5 star rating
Margretta A. from Westlake Village, CA on 6/24/2015 and their testimonial is:
"Been with Westlake Ind. Honda for 15 years. very honest people. willing to listen and work with"
5 star rating
Michael W. from Westlake Village, CA on 6/24/2015 and their testimonial is:
""Trust" is a word thrown around by so many so carelessly that it has really lost its meaning and value. People forget that trust is earned over time. I have taken my car to Westlake Independent Automotive for years now and they have truly earned my trust in that time. They DO provide honest, quality service and I appreciate that more than anything. Thanks."
5 star rating
Anonymous from Westlake Village, CA on 6/22/2015 and their testimonial is:
"Probably the most professional organization I have ever encountered. From the front office staff to the driver they are all always incredibly polite and professional, organized and on time."
5 star rating
Michael J. from Westlake Village, CA on 6/16/2015 and their testimonial is:
"Fast, Efficient, good value!"
5 star rating
Pat O. from Westlake Village, CA on 6/14/2015 and their testimonial is:
"Best ever Independent Honda dealer!!"
5 star rating
Doug R. from Westlake Village, CA on 6/11/2015 and their testimonial is:
"Craig and the staff were extremely knowledgeable and professional. They took the time to listen to me and solved the issue I had with my transmission the 1st time servicing the vehicle. The dealership said it was normal for the transmission to feel like it did. So much for the dealership! I had a terrific experience and will definitely be servicing the Acura with Westlake Independent ongoing. Do yourself a favor and talk with experts who care."
5 star rating
Brigitta R. from Westlake Village, CA on 6/11/2015 and their testimonial is:
"My Honda Element has over 350,000 miles. I credit the longevity of my car to the excellent work done by the mechanics at Westlake independant. Kudos to a job well done!"
5 star rating
Sun & Al N. from Westlake Village, CA on 6/8/2015 and their testimonial is:
"Westlake Independent is by far the best!"
5 star rating
Scott R. from Westlake Village, CA on 6/8/2015 and their testimonial is:
"Another quality experience at Westlake Independent. They take the time to thoroughly look over my car and explain all the work that is done, as well as recommended work for the future."
5 star rating
Debora N. from Westlake Village, CA on 6/7/2015 and their testimonial is:
"Ive taken my car here for probably 28 years now and wouldnt take my car any where else, really I wouldnt! Bruce, craig and Chad are great and I leave there knowing my car had been serviced honestly and by the best."
5 star rating
Anonymous from Westlake Village, CA on 6/7/2015 and their testimonial is:
"I've been going to Westlake Independent for over 25 years and they are the best."
5 star rating
Karen M. from Westlake Village, CA on 6/6/2015 and their testimonial is:
"Great as usual!"
5 star rating
Robert H. from Westlake Village, CA on 6/5/2015 and their testimonial is:
"Very satisfied"
5 star rating
Jim/susan P. from Westlake Village, CA on 6/5/2015 and their testimonial is:
"Always the Best!"
5 star rating
Jim/susan P. from Westlake Village, CA on 6/4/2015 and their testimonial is:
"Same great service I've been getting for years!"
5 star rating
Robert N. from Westlake Village, CA on 6/3/2015 and their testimonial is:
"Work done in a timely manner, polite staff. I made a reservation, and they knew I was coming (my file was out and ready, and they met me by name)."
5 star rating
Barbara N. from Westlake Village, CA on 6/2/2015 and their testimonial is:
"Excellent, as usual."
5 star rating
Jonathan L. from Westlake Village, CA on 6/2/2015 and their testimonial is:
"As always, Craig and team do an incredible job. They went through all my options thoroughly so that I understood my choices clearly."
5 star rating
Geraldine S. from Westlake Village, CA on 6/1/2015 and their testimonial is:
"Always very accommodating of my schedule. I am extremely pleased with the service I receive. Thank you."
5 star rating
Anonymous from Westlake Village, CA on 5/30/2015 and their testimonial is:
"My car has always received great care from Westlake Independent."
5 star rating
Bill F. from Westlake Village, CA on 5/30/2015 and their testimonial is:
"Terrific people oriented business. Love the clarity of the car issues and how welcoming and helpful everyone is! Craig has been terrific! It feels like we have been your customers for years. Thanks. Bill"
5 star rating
Prentiss K. from Westlake Village, CA on 5/29/2015 and their testimonial is:
"Westlake Independent provided immediate service shortly after my 6:45AM arrival. I was pleased how soon they were able to thoroughly show me my car on the lift and go over its service needs. They provided me immediate transportation home and had the car ready as promised freshly washed. They have taken care of this car's service needs for over a decade, and both the car and Westlake Independent have never let me down."
5 star rating
Fred K. from Westlake Village, CA on 5/28/2015 and their testimonial is:
"Best shop to service your Honda"
5 star rating
Caroline T. from Westlake Village, CA on 5/28/2015 and their testimonial is:
"thank you for being so thorough."
5 star rating
Dana E. from Westlake Village, CA on 5/28/2015 and their testimonial is:
"As always friendly, polite and efficient service."
5 star rating
Anonymous from Westlake Village, CA on 5/27/2015 and their testimonial is:
"Received the high quality service I've come to expect from Westlake Independant. They do good work for a fair price; wouldn't go anywhere else."
5 star rating
Marty A. from Westlake Village, CA on 5/23/2015 and their testimonial is:
"Thorough Inspection / Great Work / Auto Club Discount. Absolutely Great."
5 star rating
Harrison** W. from Westlake Village, CA on 5/21/2015 and their testimonial is:
"Absolutely the best auto repair shop: honest, friendly, competent, and timely. Service Managers Chad and Craig are like family. They are helpful and we trust their service advice. They've kept our cars humming in tip-top condition for over 25 years!"
5 star rating
Mike K. from Westlake Village, CA on 5/21/2015 and their testimonial is:
"Westlake Independent Automotive is the place to take any Acura, Honda or Subaru. They are the BEST. If you want honest answers and recommendations this is the place to bring your car! They are all the most pleasant people to deal with and you do not ever have to worry that they are trying to squeeze every dollar they can out of you because that will NEVER be the case. I wish all businesses were as trustworthy, honest and customer service oriented as Westlake Independent! From the first person to greet you at the counter (Barbara, Angela, Misty), to the service advisors (Craig, Chad and even sometimes Bruce, the owner) to the great guys working on your car every person is always willing to help and does their best to make sure it is done right. What more could you ask for? NOTHING!!!"
5 star rating
Nina O. from Westlake Village, CA on 5/20/2015 and their testimonial is:
"I was purchasing a used Honda and I needed it inspected to ensure I was making a right decision. As a AAA member, I searched for a automotive shop that was a AAA certified auto shop. When I went to the website, I had a pleasant surprise to see they were also a BBB accredited. Read the reviews and was happy that I found a automotive shop that specialized in Honda and Acura's. When I called Westlake Independent, I talked to Bruce and told him about the car and we set up an appointment."
5 star rating
Timmie H. from Westlake Village, CA on 5/20/2015 and their testimonial is:
"Always a pleasure having my car cared for at Westlake Honda."
5 star rating
August & Susan H. from Westlake Village, CA on 5/19/2015 and their testimonial is:
"Great experience as always. We had 2 of our car serviced and worked with Craig. We are very pleased with their service. Thank you Craig, Chad, and Barbara."
5 star rating
Anonymous from Westlake Village, CA on 5/16/2015 and their testimonial is:
"WESTLAKE INDEPENDENT is a family-owned business, staffed with top-notch professionals in both their office and service staff (mechanics). The owner demands the best of all of the staff. They are the most honest, knowledgeable, and trustworthy mechanics we've ever known/used. Guess that's why our Acura MDX has been serviced here throughout its entire life of 12+1/2 years! Being able to implicitly trust the people who service your car is a pretty big deal, in a culture where our cars are our lifeline. Very proud to say that WESTLAKE INDEPENDENT is our "go-to" place for Acura (and Honda) service! Love these folks!"
5 star rating
Jennifer & Paul M. from Westlake Village, CA on 5/16/2015 and their testimonial is:
"We have been taking our HondA to Westlake Independent for years and continuously get great service, price, and quality work. Chad does an incredible job in explaining what service is required and keeping out vehicle in great service, while not recommending unnecessary work. He is extremely friendly and honest. Highly recommend, would not take our vehicle anywhere else."
5 star rating
Anonymous from Westlake Village, CA on 5/15/2015 and their testimonial is:
"Always excellent. Thank you"
5 star rating
Anonymous from Westlake Village, CA on 5/14/2015 and their testimonial is:
"Excellent service as always."
5 star rating
Cathy P. from Westlake Village, CA on 5/13/2015 and their testimonial is:
"Honest dependable work that they always stand behind."
5 star rating
Ted S. from Westlake Village, CA on 5/13/2015 and their testimonial is:
"Always the best and trustworthy service!"
5 star rating
Chris & Sandy S. from Westlake Village, CA on 5/13/2015 and their testimonial is:
"Based on a friend's recommendation I visited Westlake Independent for an emergency repair. Though I had no appointment two technicians took a few minutes to assess the problem and suggest options for resolution. My interactions with the staff were friendly but professional. The repair was handled expeditiously. I will definitely be back."
5 star rating
Patrick L. from Westlake Village, CA on 5/11/2015 and their testimonial is:
"Other than dealership required service, this is the place for everthing else."
5 star rating
Margretta A. from Westlake Village, CA on 5/10/2015 and their testimonial is:
"To answer your question regarding recommending Westlake Independent I have and I"
5 star rating
Laurie K. from Westlake Village, CA on 5/8/2015 and their testimonial is:
"Wouldn't take my Acura anywhere else!"
5 star rating
Tom A. from Westlake Village, CA on 5/7/2015 and their testimonial is:
"great service..Always"
5 star rating
Linda L. from Westlake Village, CA on 5/6/2015 and their testimonial is:
"I love these guys. They are always very friendly, call me by my first name. Their quality of work is as great as they are friendly. I tell everybody I know about them."
5 star rating
Peter E. from Westlake Village, CA on 5/6/2015 and their testimonial is:
"honest and competent, I really trust these guys to advise and work on my Honda Van."
5 star rating
Scott & Vicki A. from Westlake Village, CA on 5/6/2015 and their testimonial is:
"Chad was my service rep. He went beyond what I asked, and was able to provide a workaround for an issue with the bumper, as well as postpone some less urgent repair work on the Honda van."
5 star rating
Vince Sr. T. from Westlake Village, CA on 5/5/2015 and their testimonial is:
"Always the best!"
5 star rating
Anonymous from Westlake Village, CA on 5/2/2015 and their testimonial is:
"Excellent service as always"
5 star rating
Dennis R. from Westlake Village, CA on 5/1/2015 and their testimonial is:
"As usual, I felt like my car's performance was the most important thing on Craig and Bruce's minds. They work hard to find the parts needed to get me back on the road, which is not easy when dealing with an '82 car. They are fair and make sure that I am happy with the work and the price, which I am kept up to date on as the job progresses. I have been going to them with my Honda since they opened, and have always been more than satisfied."
5 star rating
Jeanne/ Jim D. from Westlake Village, CA on 5/1/2015 and their testimonial is:
"We have nothing but wonderful experiences with Bruce and his staff. We have been loyal customers since 1990 and won't even consider going anywhere else."
5 star rating
Robert C. from Westlake Village, CA on 4/22/2015 and their testimonial is:
"Outstanding, as always for the past 15 years!"
5 star rating
Chris D. from Westlake Village, CA on 4/21/2015 and their testimonial is:
"Only issue is sometimes they are a little overbooked and/or taking slightly longer because they want to do it right."
5 star rating
David L G. from Westlake Village, CA on 4/21/2015 and their testimonial is:
"I greatly appreciated the extra effort the staff provided to complete the work on my car and return it to me the same day."
5 star rating
Neva F. from Westlake Village, CA on 4/17/2015 and their testimonial is:
"Total efficiency from the office manager (Barbara) who greets you when you arrive and gets the file moving to the service manager (Chad) to the mechanics. It is the best place to take my Honda!!"
5 star rating
Anonymous from Westlake Village, CA on 4/17/2015 and their testimonial is:
"Great service and great honest repairs"
5 star rating
Anonymous from Westlake Village, CA on 4/17/2015 and their testimonial is:
"They did a great job as always."
5 star rating
Bob F. from Westlake Village, CA on 4/17/2015 and their testimonial is:
"I have been a customer since 1988 when Bruce was a 1 man shop. They have serviced 5 Hondas for me and my latest, a 2007 Civic, I purchased at Westlake Independent. I have referred numerous friends to them and never had a complaint. We are so fortunate to have a business built on "know how", integrity, trust and the best customer service in the Conejo area. Quadruple the 5 star rating in my opinion. Bob Fitch, 1000 Oaks"
5 star rating
Anonymous from Westlake Village, CA on 4/17/2015 and their testimonial is:
"As always, I received exceptional service from the staff at Westlake Independent. I.cant imagine going any other place for my Honda. The staff is always friendly, helpful and informative about what is going on with my car. I'm a satisfied customer!"
5 star rating
Matt E. from Westlake Village, CA on 4/14/2015 and their testimonial is:
"Great service and personnel."
5 star rating
Suzanne S. from Westlake Village, CA on 4/13/2015 and their testimonial is:
"As always, the service was wonderful. My schedule is always crazy and the guys always work with my availability so I can bring my car in. They always do a fabulous job. I will continue to drive a Honda or Acura so I can continue to go to them"
5 star rating
Pat P. from Westlake Village, CA on 4/11/2015 and their testimonial is:
"Always friendly, helpful service."
5 star rating
Ruth S. from Westlake Village, CA on 4/9/2015 and their testimonial is:
"Always satisfied with the Service, been a customer for 24 years."
5 star rating
Matt R. from Westlake Village, CA on 4/9/2015 and their testimonial is:
"Always Great!"
5 star rating
Phoebe & Ean K. from Westlake Village, CA on 4/8/2015 and their testimonial is:
"Awesome as always. My Pilot drives like new!!"
5 star rating
Anonymous from Westlake Village, CA on 4/3/2015 and their testimonial is:
"Another great experience at Westlake Independent."
5 star rating
Anonymous from Westlake Village, CA on 3/31/2015 and their testimonial is:
"Always excellent service through the years ... professionalism & expertise working on our car ...great staff , from the front office , to the mechanics & drivers. Bruce , Chad & Craig all are super !!!!!"
5 star rating
David C. from Westlake Village, CA on 3/28/2015 and their testimonial is:
"Always polite and professional, the highly trained staff was a pleasure to communicate with. Pricing is very respectable and the service warrantee is the best I've seen. My advice - take your newer car there and let them maintain it."
5 star rating
Wenxue M. from Westlake Village, CA on 3/28/2015 and their testimonial is:
"Excellent service"
5 star rating
Ofer S. from Westlake Village, CA on 3/28/2015 and their testimonial is:
"Superior service, thank you all :)"
5 star rating
Scott C. from Westlake Village, CA on 3/19/2015 and their testimonial is:
"Excellent service. Great place to bring a Honda. 122k and still going strong."
5 star rating
Kat S. from Westlake Village, CA on 3/17/2015 and their testimonial is:
"Everyone is awesome. Thx"
5 star rating
Stacy & Joe N. from Westlake Village, CA on 3/14/2015 and their testimonial is:
"Craig did a very thorough and professional job. He was transparent about costs and delivered as promised. This appointment was delayed for about two months from when we originally tried to get in because the individual on the phone was extremely rude. This original interaction almost provoked us to seek another shop for our Pilot maintenance; however, we have historically had excellent service. This appointment was no different so we now chalk up the original appointment attempt to someone having a bad day."
5 star rating
Lauren W. from Westlake Village, CA on 3/9/2015 and their testimonial is:
"Knowledgeable, friendly and honest."
5 star rating
Tyler H. from Westlake Village, CA on 3/7/2015 and their testimonial is:
"I really appreciate the full evaluation of the state of my vehicle. I brought in my 2008 Subaru Outback for an oil change to check out this shop after using a Subaru dealer for all maintenance due to an extended warranty. They took the car and did a thorough inspection, finding a few items that need to be watched but not necessarily repaired right away (cracking boots on front end bushings, minor weeping from struts, etc.) I was very happy with the service - friendly and prompt."
5 star rating
Ed V. from Westlake Village, CA on 3/6/2015 and their testimonial is:
"I was able to come in early without an appointment to get my car smog. As was told to me by the service rep. that I would be out in 15 minutes. He was right. The staff treated me like I was a very important customer. Top notch service! I would recommend Westlake Independent to my family and friends."
5 star rating
Fred K. from Westlake Village, CA on 3/3/2015 and their testimonial is:
"Very happy with the work they did"
5 star rating
Dan & Ann C. from Westlake Village, CA on 3/1/2015 and their testimonial is:
"We've been coming to Westlake Indedepent since we bought our used Acura in 2006 (maybe 2007) . Now, we won't buy anything but Acura or Honda.....wait, I take that back, we'll consider Subaru now since they now service them. This place is the best automotive service anywhere."
5 star rating
Richard J. from Westlake Village, CA on 2/28/2015 and their testimonial is:
"WESTLAKE INDEPENDENT has serviced my cars for over 20 years. I take my cars there because they do a great job in keeping the cars running without failure. If there is a problem they will find it and fix it. I even bought a used car from them and it was a great purchase for me."
5 star rating
Fred K. from Westlake Village, CA on 2/27/2015 and their testimonial is:
"He most complete review of all service needs. Friendly staff"
5 star rating
Nuria G. from Westlake Village, CA on 2/27/2015 and their testimonial is:
"I have been a customer of Westlake independent for 28 years. I have had nothing but the best service there. I had taken my car before to Acura dealership in Westlake a year ago only to have their service techs damage my car and give me horrible service . I would never dream of taking my car anywhere else but Westlake Independent."
5 star rating
Arnold K. from Westlake Village, CA on 2/25/2015 and their testimonial is:
"As usual excellent service"
5 star rating
Anonymous from Westlake Village, CA on 2/24/2015 and their testimonial is:
"As always, the service was efficient, the staff was friendly, and the premises were spotless."
5 star rating
Diane & Martin M. from Westlake Village, CA on 2/22/2015 and their testimonial is:
"As always, Westlake Independent provided top-notch service...not only do the perform the work as well or better than anyone I have ever found anywhere, they do it with a terrific "bedside manner". They explain what's going on, what the options are, and what they recommend...rare for an auto repair facility, they'll let you know if a given repair can wait (unlike other facilities where everything is a crisis that has to be handled yesterday). If it's a problem that should involve American Honda, they take the time to explain how to approach it."
5 star rating
Eileen K. from Westlake Village, CA on 2/22/2015 and their testimonial is:
"I have been a customer for over 15 years and have always been treated fairly with great customer service. I love this place and personnel."
5 star rating
Eunice D. from Westlake Village, CA on 2/19/2015 and their testimonial is:
"One thing this shop does, about which I am extremely grateful, is to check for potential problems in other areas of operation even if the current servicing is a minor one."
5 star rating
Jane B. from Westlake Village, CA on 2/19/2015 and their testimonial is:
"As always good service and nice people. Disappointed no driver or wash but got a wash coupon."
5 star rating
Anonymous from Westlake Village, CA on 2/18/2015 and their testimonial is:
"Been bringing my hondas here for over 25 years and have complete faith in their service. Everyone is friendly and I have never had anything go wrong with what they did. Recommend them highly."
5 star rating
Sherrell B. from Westlake Village, CA on 2/17/2015 and their testimonial is:
"Just had an oil change this time on 2-13-15, and they got me out of there in quick time."
5 star rating
John C. from Westlake Village, CA on 2/17/2015 and their testimonial is:
"As always, great customer service and consideration on what was clearly a very busy day at W I."
5 star rating
Joyce M. from Westlake Village, CA on 2/14/2015 and their testimonial is:
"I have taken my Hondas to Westlake Independent Honda and Acura Service for many years because they always provide excellent service. I have gone other places on rare occasions and there is no comparison; in fact, I've had to have "repairs" done by those other places re-done at Westlake Independent. Their managers and mechanics are knowledgeable, honest, skilled and reliable."
5 star rating
Robert N. from Westlake Village, CA on 2/13/2015 and their testimonial is:
"Car done as promised, on time. Rental car picked up on-site - very time-efficient."
5 star rating
Anonymous from Westlake Village, CA on 2/12/2015 and their testimonial is:
"very helpful and honest"
5 star rating
Larry J. from Westlake Village, CA on 2/12/2015 and their testimonial is:
"Wonderful, as usual! On time and right on your estimate. Thanks for the many years of service for us."
5 star rating
Tavia D. from Westlake Village, CA on 2/7/2015 and their testimonial is:
"Outstanding quality and service. Superior knowledge and experience."
5 star rating
Anonymous from Westlake Village, CA on 2/6/2015 and their testimonial is:
"Always friendly, always right on in their diagnosis of repairs/maintenance needed. They have kept our Acura's running since they started in business."
5 star rating
Anonymous from Westlake Village, CA on 2/2/2015 and their testimonial is:
"Great service."
5 star rating
Richard & Matt J. from Westlake Village, CA on 1/30/2015 and their testimonial is:
"Once again, we have been very well taken care by Westlake Independent. The estimate was spot on and they made recommendations for the future that didn't need to be addressed at this time. Overall all, we will continue to use Westlake Independent. I just wish they worked they worked on other models besides Honda."
5 star rating
Anonymous from Westlake Village, CA on 1/29/2015 and their testimonial is:
"Fabulous service!"
5 star rating
Edie & Bill A. from Westlake Village, CA on 1/28/2015 and their testimonial is:
"It is always a great experience at Westlake Independent. Even when I'm just bringing one of our cars in for a routine oil change, a mechanic will always get on the phone to make the appointment and ask how everything is going. When I get there, they know me and greet me by name. I completely trust them. We now have 3 Hondas in our household and bring all of them to Westlake Independent. I would highly recommend them to anyone."
5 star rating
Patricia M. from Westlake Village, CA on 1/28/2015 and their testimonial is:
"Wonderful people, excellent service! Thank you for relieving me of any car worries."
5 star rating
Susan / Micaela C. from Westlake Village, CA on 1/28/2015 and their testimonial is:
"My first time in to Westlake independent and I'm very happy as far. Craig was very helpful. He squeezed me in on short notice and a day when he was short staffed. I really appreciate the high level customer service."
5 star rating
Anonymous from Westlake Village, CA on 1/25/2015 and their testimonial is:
"Very professional, helpful and caring service"
5 star rating
Phoebe & Ean K. from Westlake Village, CA on 1/25/2015 and their testimonial is:
"Excellent in every way."
5 star rating
Margo K. from Westlake Village, CA on 1/22/2015 and their testimonial is:
"Took care of my car in a very timely manner and provided me with a rental car. Have been with this company for 21 years and very satisfied."
5 star rating
Lisa & Wes F. from Westlake Village, CA on 1/22/2015 and their testimonial is:
"I never have to worry about the service at Westlake Independent. I am always charged fairly and everyone from the nice man who shuttles me back and forth to the counter people and service techs are wonderful."
5 star rating
Lynne B. from Westlake Village, CA on 1/22/2015 and their testimonial is:
"As always your service was excellent. Well Done."
5 star rating
George K. from Westlake Village, CA on 1/19/2015 and their testimonial is:
"I HAVE OWNED hONDAS AND ACURAS SINCE 1980. i HAVE BEEN GETTING THEM SERVICED, EXCLUSIVELY, BY THIS GARAGE SINCE 1982. AS ALWAYS, I AM (WAS) VERY HAPPY WITH THE SERVICE."
5 star rating
Diane E. from Westlake Village, CA on 1/18/2015 and their testimonial is:
"Once again the most positive of experiences...great service, but most of all, the great confidence I have that my car has had the best of service! Westlake Independent is, and continues to be, just the best!"
5 star rating
Anonymous from Westlake Village, CA on 1/17/2015 and their testimonial is:
"Another wonderful visit to Westlake Independent!"
5 star rating
Jim/susan P. from Westlake Village, CA on 1/17/2015 and their testimonial is:
"We've been taking our Acuras to Westlake Independent for years. They are simply the best!"
5 star rating
August & Susan H. from Westlake Village, CA on 1/16/2015 and their testimonial is:
"It was great. They replace the starter and very helpful to give us a ride. We live nearby. Thank you Westlake Independent team."
5 star rating
John B. from Westlake Village, CA on 1/14/2015 and their testimonial is:
"Always confident in their work"
5 star rating
John B. from Westlake Village, CA on 1/14/2015 and their testimonial is:
"I'm always confident in their analysis and repairs. They stand by their work completely."
5 star rating
Barbara N. from Westlake Village, CA on 1/13/2015 and their testimonial is:
"Excellent, knowledgable service, with a most welcoming set of office staff, technicians and mechanics."
5 star rating
Bunny & Preston B. from Westlake Village, CA on 1/8/2015 and their testimonial is:
"The Service Advisors and mechanics at Westlake Independent are the BEST; and I trust Bruce, Chad, Craig and staff implicitly. My Acura MDX has only been serviced at an Acura dealership when Warranty-related work was necessary. The MDX has been serviced and nurtured by this unique auto shop since November 2002. I have referred at least 10 friends with Hondas or Acuras to Westlake Independent during this past decade+."
5 star rating
Ron & Roz C. from Westlake Village, CA on 1/7/2015 and their testimonial is:
"Westlake Independent does everything right. Their service is the reason we have been driving nothing but Hondas for the last 20 years."
5 star rating
Ann & Ron S. from Westlake Village, CA on 1/6/2015 and their testimonial is:
"Admittedly you have spoiled me. I'm used to you doing at least a cursory wash of my car before I pick it up. This time, no wash. I know you were busy because of lost time with the holidays, but this time I even had to clean out the plastic and paper seat and floor coverings myself. Feeling neglected although I continue to appreciate the good work at reasonable prices!"
5 star rating
Anonymous from Westlake Village, CA on 1/5/2015 and their testimonial is:
"The Westlake Independent staff is always helpful and courteous when I bring my car for servicing and repairs."
5 star rating
Scott P. from Westlake Village, CA on 1/5/2015 and their testimonial is:
"We have had two Acuras serviced here for years. High quality work, very fair pricing, very experienced team. Highly recommend..."
5 star rating
Joe & Kathy F. from Westlake Village, CA on 12/31/2014 and their testimonial is:
"As always, Craig was very helpful and provided good options to correct the problem."
5 star rating
Bill S. from Westlake Village, CA on 12/31/2014 and their testimonial is:
"Service as usual was great. Only complaint is that when I called to make the appointment it seemed like they would not be to busy. When I got there that was not the case. I know my car sat for the best part of a hour before work was started. I think it would have been better to see if it would have been possible to come in next week when it might be less crowded. Then instead of waiting for my car for 3 1/4 hours it would have been closer to 2 hours."
5 star rating
Harrison** W. from Westlake Village, CA on 12/31/2014 and their testimonial is:
"Always helpful. Polite. Friendly"
5 star rating
Morris* E. from Westlake Village, CA on 12/25/2014 and their testimonial is:
"I wont take my car anywhere else."
5 star rating
Mason S. from Westlake Village, CA on 12/25/2014 and their testimonial is:
"Their service was excellent and the staff was not only professional but very friendly and accommodating!"
5 star rating
Dani W. from Westlake Village, CA on 12/25/2014 and their testimonial is:
"I am always pleased with the service I receive from Westlake Independent. I trust their work and I won't go anywhere else!"
5 star rating
George & Patricia M. from Westlake Village, CA on 12/24/2014 and their testimonial is:
"I felt that the service consultants were knowledgeable and took the time to explain the diagnostics and repair options. There were no surprises with regard to the work being performed, the time required to complete the work, or the cost."
5 star rating
John V. from Westlake Village, CA on 12/24/2014 and their testimonial is:
"Excellent as always. The best guidance I have ever heard regarding finding a mechanic is to go to the place where there are a lot of cars. This place is packed with cars for a reason. There may be a short wait and times, but the service is excellent."
5 star rating
Anonymous from Westlake Village, CA on 12/23/2014 and their testimonial is:
"Very polite, very professional!"
5 star rating
Syd H. from Westlake Village, CA on 12/18/2014 and their testimonial is:
"Bruce was very helpful. The best thing I like about was his honesty he admitted the repairs which was done some six months ago were not up to his standard. He took personal interest in the rework and repairs which were under warranty."
5 star rating
Patricia M. from Westlake Village, CA on 12/17/2014 and their testimonial is:
"Mine was a first time visit to your business and I could not have been more pleased. Your service is excellent; there was clear explanation of work and parts required and the prices included for the same. My car was ready as promised and the overall bill, with my AAA discount was under quote. I will recommend your establishment to my friends and relatives. Happy holidays. One more item, my car runs like it just drove off the dealer's lot!"
5 star rating
Suzanne S. from Westlake Village, CA on 12/14/2014 and their testimonial is:
"As always, everyone was great. I ended up having to come in later in the day and they took care of me and got my car serviced quickly! I won't go anywhere else!!"
5 star rating
Robert H. from Westlake Village, CA on 12/14/2014 and their testimonial is:
"In having my "check engine" light analyzed at Westlake Independent, I once again was treated with exceptional service. Being greeted by name, having the situation quickly diagnosed with the solution by knowledgeable, professional sevice personnel, are the norm with Westlake Independent Honda & Acura. Chad keeps me informed of the progress with appropriate phone calls. The car was repaired and ready at the projected time and the cost was reasonable."
5 star rating
Barry & Gillian H. from Westlake Village, CA on 12/12/2014 and their testimonial is:
"My Smog Check was at my appointment time, and completed within half an hour."
5 star rating
Clare W. from Westlake Village, CA on 12/12/2014 and their testimonial is:
"Great service! Great value! Great communication! Very convenient. Very friendly. Best I've found!"
5 star rating
Sherrill S. from Westlake Village, CA on 12/5/2014 and their testimonial is:
"Always confident in information given to me. Every one is helpful friendly and knowledgeable."
5 star rating
Karen R. from Westlake Village, CA on 12/4/2014 and their testimonial is:
"They are always so professional, friendly, thorough and honest! Also strive to accommodate any/all needs...I wish more associates were as wonderful as Bruce's team at westlake Independent."
5 star rating
Susie & Robert Z. from Westlake Village, CA on 12/3/2014 and their testimonial is:
"I love the customer service and care they give. I won't take my Acura or Honda anywhere else!"
5 star rating
Margretta A. from Westlake Village, CA on 12/3/2014 and their testimonial is:
"employees were courteous and informative"
5 star rating
Vince Sr. T. from Westlake Village, CA on 12/2/2014 and their testimonial is:
"The entire staff are helpful and very polite."
5 star rating
Kay H. from Westlake Village, CA on 12/2/2014 and their testimonial is:
"Gteat. As always."
5 star rating
Richard M. from Westlake Village, CA on 11/26/2014 and their testimonial is:
"Brought car in for oil change and service was done in 40 minutes as promised. Been a customer for years, highly recommend."
5 star rating
Donna & David E. from Westlake Village, CA on 11/26/2014 and their testimonial is:
"I am treated like family."
5 star rating
August & Susan H. from Westlake Village, CA on 11/23/2014 and their testimonial is:
"Chad, Craig and Bruce are always there to help and explain what needed to be done. Prices are not the cheapest but we can trust Westlake Independent that they will do the job that are described on the worksheets that they charged. Most other car services, especially Honda Dealer only charge us but not really did the job described on the worksheet."
5 star rating
Anonymous from Westlake Village, CA on 11/23/2014 and their testimonial is:
"thanks ,, great"
5 star rating
Anonymous from Westlake Village, CA on 11/22/2014 and their testimonial is:
"I have been coming to Westlake Independent since 1992, and have been completely happy with every service I have received on all of my cars. In 22 years, I find the service, attention to detail, and considerate staff truly fantastic. It is a rare thing to find this kind of honesty any more, especially when it comes to car service. I have never hesitated to refer my Honda and Acura-driving friends!"
5 star rating
Pat P. from Westlake Village, CA on 11/22/2014 and their testimonial is:
"Comprehensive explanation of work to be done"
5 star rating
Bob F. from Westlake Village, CA on 11/18/2014 and their testimonial is:
"Bruce and his staff have serviced my Honda's since opening in 1988. I bought my last Honda thru Westlake. Integrity, know-how and outstanding service are the foundations at Westlake Independent. I have referred numerous friends there for service and car buying - without reservation because trusting the people who care for your car is vital to me. Having been a customer since their opening, I feel like family and many of the staff are still with Westlake. We are blessed to have this high caliber of Honda servicing in the Conejo Vally. Bob Fitch Thousand Oaks"
5 star rating
Anonymous from Westlake Village, CA on 11/15/2014 and their testimonial is:
"Great service as usual"
5 star rating
Carolee & Bob G. from Westlake Village, CA on 11/15/2014 and their testimonial is:
"Courteous, efficient services. No surprises."
5 star rating
Anonymous from Westlake Village, CA on 11/14/2014 and their testimonial is:
"The guys at Westlake Independent are the BEST! My dad flew to LA 17 years ago to find me the best mechanic's in town. I have been coming here ever since! They are friendly, honest & efficient and have always fixed my cars... Rare qualities in todays world!"
5 star rating
Denise* R. from Westlake Village, CA on 11/13/2014 and their testimonial is:
"As always I received geeat service."
5 star rating
Geraldine S. from Westlake Village, CA on 11/13/2014 and their testimonial is:
"I came for my regular oil change, but described a noise I would hear at a low speed coming from under the gas peddle. As only someone who knows nothing about cars can describe a sound, Craig (one of the service reps) made sure he tracked the noise. He did and the necessary part was replaced. I am amazed at the service reps' knowledge and expertise. Since I drive 40 miles to have my car serviced, they accommodate me by doing the work while I wait."
5 star rating
Robert H. from Westlake Village, CA on 11/11/2014 and their testimonial is:
"Service was very professional."
5 star rating
Anonymous from Westlake Village, CA on 11/9/2014 and their testimonial is:
"Westlake Independent (Honda/Acura) is the highest quality and professionally-run automotive shop our family has ever used. Our 2003 Acura vehicle has been serviced here since the car's infancy. The owner, service advisers and mechanics at W.I. are all top caliber. They are honest, trustworthy, and always realistic in their estimate of timeframe as well as cost of repair(s). We love our Acura and our mechanics who treat it with TLC. During this decade+, we have referred numerous friends to Westlake Independent to service their Hondas/Acuras."
5 star rating
Anonymous from Westlake Village, CA on 11/8/2014 and their testimonial is:
"Have never had a less than excellent experience at Westlake Independent. Very organized, fair pricing on all work, AAA discount, Also a discount if you pay with cash."
5 star rating
Cathy P. from Westlake Village, CA on 11/8/2014 and their testimonial is:
"Expert, efficient, and honest service as usual."
5 star rating
Betsy/chuck P. from Westlake Village, CA on 11/7/2014 and their testimonial is:
"Always kind and courteous. Work done to my satisfaction"
5 star rating
Harrison** W. from Westlake Village, CA on 11/5/2014 and their testimonial is:
"As usual, thorough and ready when needed."
5 star rating
Anonymous from Westlake Village, CA on 11/4/2014 and their testimonial is:
"Great service always."
5 star rating
Scott R. from Westlake Village, CA on 11/3/2014 and their testimonial is:
"I had another positive experience with Westlake Independent. Craig was very helpful and worked with my warranty company to make sure I received the full benefits."
5 star rating
Mike & Dyan H. from Westlake Village, CA on 11/3/2014 and their testimonial is:
"I ALWAYS HAVE A GREAT EXPERIENCE WITH WESTLAKE INDEPENDENT. THE STAFF BEGINNING WITH THE RECEPTIONIST AND THE INDIVIDUAL ONE-ON-ONE WITH THE STAFF IS EXCELLENT."
5 star rating
Anonymous from Westlake Village, CA on 11/3/2014 and their testimonial is:
"Always courteous and can usually wait for reg maintenance. Ride back and forth to home if necessary."
5 star rating
Diane K. from Westlake Village, CA on 11/1/2014 and their testimonial is:
"So happy to be back in an Acura and back at Westlake Independent!"
5 star rating
Michael K. from Westlake Village, CA on 10/31/2014 and their testimonial is:
"Great staff. Great work."
5 star rating
Julie A T. from Westlake Village, CA on 10/31/2014 and their testimonial is:
"courteous, very helpful, friendly and professional!"
5 star rating
Anonymous from Westlake Village, CA on 10/29/2014 and their testimonial is:
"I experienced acceleration issues with my 2002 Honda while heading to work. I turned the car around and drove to Westlake Independent. They scheduled the repair, got me into a rental car (only missed one hour of work!) and had my car ready at 5:00 PM same day. This isn't the first time I depended on them in a pinch and they always save the day!"
5 star rating
Ron K. from Westlake Village, CA on 10/29/2014 and their testimonial is:
"Well pleased with the work performed."
5 star rating
Anonymous from Westlake Village, CA on 10/29/2014 and their testimonial is:
"Excellent service, as always!"
5 star rating
Anonymous from Westlake Village, CA on 10/28/2014 and their testimonial is:
"Great as usual"
5 star rating
Neva F. from Westlake Village, CA on 10/26/2014 and their testimonial is:
"The personalized service never ceases to amaze me. Chad did research on an unknown icon on my dashboard and gave me a print out."
5 star rating
Jeff* G. from Westlake Village, CA on 10/25/2014 and their testimonial is:
"I always bring my Integra andmy previous Honda cars to Westlake Independent. Bruce, Chad and Craig are always honest and up front with any repairs needed or if they canbe changed in a future visit. I really appreciate the honesty andintegrity that Westlake Independent shows towards its customers."
5 star rating
Rob P. from Westlake Village, CA on 10/25/2014 and their testimonial is:
"They were great at communicating with me what was going on as they found it. I had my car in for its 150k major service and we ended up finding some brake issues. My only problem was things took longer then they originally said and I was under a time crunch. These things happen with cars. I would rather have good work then fast bad work, but I got my car back about an hour later then told and I needed to be across the conejo valley for a meeting I was running. No complaint on automotive, just can't give a perfect rating due to the customer service hic-up"
5 star rating
Ted S. from Westlake Village, CA on 10/22/2014 and their testimonial is:
"Westlake Independent always provides great and reliable service.I have 4 hondeas and I have them all serviced at Westlake Independent!"
5 star rating
Jefferson H. from Westlake Village, CA on 10/21/2014 and their testimonial is:
"Best service in town!!"
5 star rating
Joyce M. from Westlake Village, CA on 10/19/2014 and their testimonial is:
"I had a flat tire that needed to be repaired or replaced. I was given an appointment for the very next morning and the work was done while I waited. Everything went smoothly."
5 star rating
Samuel V. from Westlake Village, CA on 10/18/2014 and their testimonial is:
"Replaced a battery on my Acura TL - great, fast service without any problems."
5 star rating
Anonymous from Westlake Village, CA on 10/18/2014 and their testimonial is:
"Car was ready to drive in the quoted time."
5 star rating
John C. from Westlake Village, CA on 10/17/2014 and their testimonial is:
"The service was great. I had an electrical power drain and because of their experience the potential culprit was determined early. Also, the problem was intermittent and it took a some time to replicate, but they found it. No problems since then."
5 star rating
Don K. from Westlake Village, CA on 10/17/2014 and their testimonial is:
"Everything as described and, as always, meticulous attention to detail."
5 star rating
Mary S. from Westlake Village, CA on 10/17/2014 and their testimonial is:
"Words do not express how confident I am with service from this team."
5 star rating
Pat P. from Westlake Village, CA on 10/16/2014 and their testimonial is:
"Wonderful as always. Very efficient and friendly."
5 star rating
Matt R. from Westlake Village, CA on 10/15/2014 and their testimonial is:
"Good thorough maintenance and repair. They always explain issues that come up and help prioritize repairs if needed."
5 star rating
Norm S. from Westlake Village, CA on 10/14/2014 and their testimonial is:
"Absolutely no complaints."
5 star rating
Joel & Elyssa P. from Westlake Village, CA on 10/13/2014 and their testimonial is:
"Always great service!"
5 star rating
Pam Y. from Westlake Village, CA on 10/13/2014 and their testimonial is:
"I brought my car in for an AC Compressor replacement and an oil change. My AC had suddenly stopped working. Bruce looked everything over and called me later in the day to let me know that the AC was a "bulletin" from Acura and was something that the Acura dealership could fix for free, so if they did it, it would cost me quite a bit. They went ahead and completed the oil change, and checked everything else that is important."
5 star rating
Michelle & Dwight M. from Westlake Village, CA on 10/11/2014 and their testimonial is:
"What more can I say than I would be lost without my amazing team . I have been a loyal customer for the last 25 years and I would not take my car anywhere else. I have purchased two cars from Westlake Independent Honda and could not be happier with the level of service and attention I have always received over the years."